Service Business Development Center Associate (BDC)

Job Description

Job Description

North County Ford is seeking an Automotive Business Development Associate to join our team. The BDC Associate is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service department.

You will find that you are given the knowledge and tools necessary to succeed. We offer you a challenging career where you will have the opportunity to grow professionally.

What are the day-to-day responsibilities?

• Receiving inbound sales phone calls and Internet leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration.
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction
• Maintaining current knowledge of all promotions and inventory
• Attending Service meetings
• Consistently meeting/exceeding goals which correspond to the objectives of the dealership

What are the requirements for this job?

• Previous automotive sales experience or relevant sales experience is required.
• High level of professionalism
• Excellent oral, written and positive interpersonal communication skills
• Strong customer service, sales, or telemarketing background
• Ability to work well under pressure
• Computer literacy – developing proficiency with all features of the BDC CRM software
• Strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Call center experience is a plus, but not necessary.
• Valid Driver's License and ability to maintain insurability
• High school diploma or equivalent

Compensation: $16.90 per hour plus commission. Average regular rate of pay after base and bonus ranges from $20 to $35 per hour.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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