Case Manager (Veteran Services)

Job Description

Job Description

The Case Manager position plays a critical role in connecting homeless Veterans and their families in Central Pennsylvania with vital resources and support. This position involves coordinating case management, supporting the development and achievement of individual housing stability and other essential services.

Essential Duties and Responsibilities :

• Maintains a caseload and provides case management with a focus on “housing first.”
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Identify financial assistance resources to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.
• As required, attend all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.

Minimum Qualifications :

• Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Office Suite.
• Strong organizational, time-management, communication, and people skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Valid driver's license with a good driving record and automobile insurance.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.