Health/Human Service Case Manager II Bilingual Case Manager

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. Summary Statement The Health & Human Services Case Manager II is responsible for providing comprehensive case management services to individuals and families, including conducting assessments, developing service plans, coordinating resources, and ensuring timely access to essential supports. This position maintains accurate documentation, meets regulatory requirements, and collaborates with internal teams and community partners to promote client stability and well-being. Because a significant portion of residents primarily speak Spanish, the Case Manager II provides bilingual communication to ensure equitable access to services, reduce language barriers, and support clear, compassionate interactions between residents and staff. Selective Requirements Bachelor's degree or higher in Behavioral or Social Science or related field. Read, write, and speak Spanish fluently. Essential Functions Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation. Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development). Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments. Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms. Establish effective working relationships with clients, family, community, and professional sources. Provide guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services. Provide information and case coordination on‑site, via email or telephone to individuals or groups. Supply information and responses to inquiries regarding services for clients, family, community, and government agencies. May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment. Use automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Perform other related duties as required. Job Requirements Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs. Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months experience in narrative report writing. Additional Posting Information This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits. Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Upon a conditional offer, you must undergo pre‑employment drug testing as part of the hiring process. A satisfactory criminal background check is required as a condition of hire; the recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. Upon a conditional offer, the applicant must undergo a pre‑employment baseline two‑step tuberculin skin test (TST) as part of the hiring process. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. You may also call View phone number on click.appcast.io or email View email address on click.appcast.io for additional applicant services support. Equal Opportunity Employment The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr