General Manager (Kailua)

Pool & Beach General Manager | Luxury Resort

Relocation Assistance: Case by Case

Position Overview

We are seeking an experienced and service-driven Pool & Beach General Manager to oversee all day-to-day operations of a premier luxury beach club located on Hawaii's Kohala Coast. This highly visible leadership role is responsible for delivering an exceptional guest experience while managing pool, beach, and food & beverage operations within one of Hawaii's most sought-after oceanfront destinations. The role oversees daily operations, financial performance, team development, guest satisfaction, and experiential programming while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Lead all daily Beach Club operations, ensuring exceptional service, safety, cleanliness, and operational excellence.
• Oversee pool, beach, and outdoor food & beverage operations while maintaining elevated luxury service standards.
• Develop and implement operational procedures that improve efficiency, consistency, and guest satisfaction.
• Manage departmental budgets while controlling labor, food, and beverage costs to maximize profitability.
• Analyze financial reports, labor performance, and operational metrics to identify opportunities for continuous improvement.
• Recruit, hire, train, coach, and develop both hourly and management team members.
• Foster a culture centered on hospitality, accountability, teamwork, and service excellence.
• Ensure consistent execution of food quality, beverage standards, and guest service throughout all Beach Club operations.
• Lead beach club programming, special events, activations, and guest experiences that enhance the overall resort experience.
• Partner closely with culinary, recreation, engineering, housekeeping, and resort leadership teams to ensure seamless operations.
• Maintain all safety, sanitation, CPR, food safety, and regulatory compliance standards.
• Serve as an active, visible leader on the floor, engaging with guests and team members throughout each shift.

Preferred Qualifications

Experience

• Minimum (3) three years of leadership experience managing luxury pool, beach, or resort food & beverage operations.
• Proven success leading high-volume outdoor hospitality environments.
• Strong financial acumen with experience managing budgets, labor, food costs, and beverage costs.
• Experience leading large, diverse hospitality teams while developing future leaders.
• Strong operational knowledge of luxury guest service standards and resort operations.
• Experience coordinating events, guest programming, and experiential activations is highly preferred.
• Extensive wine, spirits, and beverage knowledge.

Education & Certifications

• Bachelor's degree preferred, or equivalent combination of education and hospitality leadership experience.
• CPR and First Aid Certification required.
• Food Safety Certification required.
• Blue Card Certification preferred.

Ideal Candidate

The ideal candidate is a hands‑on hospitality leader who thrives in a fast‑paced luxury resort environment. They are passionate about delivering memorable guest experiences, developing high‑performing teams, and maintaining exceptional operational standards. They lead by example, possess strong emotional intelligence, and are equally comfortable managing financial performance as they are engaging directly with guests and mentoring team members.

• 401(k) with employer match
• Relocation assistance available (case by case)
• Temporary housing assistance during relocation (case by case)
• Employee dining and resort discounts
• Golf and recreation privileges
• Career advancement opportunities within a growing luxury hospitality organization

Equal Opportunity Employer

Our client is an Equal Opportunity Employer committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.