Front Desk Supervisor

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Free food & snacks
• Health insurance
• Parental leave

Position Summary
The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Primary Responsibilities

Leadership and Culture
Set the tone for a professional, energetic, and welcoming front desk environment.
Lead by example in all member, guest, and staff interactions.
Create a culture of accountability, urgency, and performance.
Build strong member relationships and deliver a consistent club experience.

Front Desk Operations
Ensure smooth and efficient check-in processes at all times.
Maintain a clean, organized, and professional front desk area.
Resolve member concerns promptly and escalate issues when needed.
Ensure policies and procedures are followed consistently by all front desk staff.

Staffing and Scheduling
Build and manage weekly schedules for front desk and Kids Club coverage.
Ensure shifts are properly staffed and coverage gaps are addressed quickly.
Assist with hiring, onboarding, and training new front desk team members.
Monitor attendance, punctuality, and overall team accountability.

Sales and Revenue Performance
Drive Dollar Per Check-In (DPC) performance on a daily basis.
Coach the team on supplement sales, retail sales, and booking opportunities.
Execute promotions and maintain visible tracking of sales performance.
Support revenue growth through consistent front desk sales behaviors.

Personal Training Lead Generation
Drive consistent booking of fitness assessments for all new and existing members.
Train and hold front desk staff accountable to achieving a high booking percentage.
Partner with the Fitness Manager to improve booking.
Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.

Inventory and Retail Management
Manage supplement and retail inventory levels and maintain accurate counts.
Place orders for supplements, retail items, and operational supplies as needed.
Ensure product displays are organized, stocked, and merchandised appropriately.
Minimize shrinkage and maintain inventory accountability.

Kids Club Oversight
Oversee Kids Club staffing, scheduling, safety, and daily operations.
Ensure cleanliness, compliance, and proper supervision standards are maintained.
Address parent concerns professionally and support a positive family experience.

Facility Standards and Daily Execution
Enforce daily cleaning and operational checklists for front desk areas.
Ensure laundry, towel stock, and front-end presentation standards are maintained.
Support communication of maintenance issues and follow-up on operational needs.

Communication and Reporting
Communicate daily goals, expectations, and updates to the front desk team.
Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
Collaborate with the General Manager and Fitness Manager on performance and priorities.

Schedule
Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
Friday and Saturday shifts alternate weekly with the Fitness Manager

Compensation & Benefits
Free Education and Credits towards CECs
Discounts on Certifications
Commission & Bonus Structure
Free Gold's Gym Membership to our locations
20% Employee Discount on clothing and products
Medical Benefits
401k
7 Paid Holidays + Vacation Pay
Growth Opportunities Across Our Expanding Gold's Gym Network

**Relocation assistance not provided**

Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.