Field Operations Director - AMER

Workiva is standing up its first dedicated Global Field Operations organization, and the Americas Field Operations Director is a founding member of it. You will be the operating partner to the Americas sales leaders and report into the VP of Global Field Operations, giving you deep regional partnership and an independent, comparable view of the business. Your first priority is to stand up the basics of a predictable sales organization (weekly forecast, pipeline inspection, deal reviews, and quarterly business review inputs), landing Workiva's global operating framework across the Americas' segments, subregions, and leaders and tailoring how it runs to the local realities that matter. This is a hands-on build-and-operate role that also needs a strategic mind: the mechanisms you set up now must scale as Workiva grows, and your scope is expected to grow with them. This is an individual contributor role that leads through influence, mechanisms, and the quality of insight. Success is measured by a reduction in end-of-quarter heroics (quarter over quarter improvement in forecast accuracy, conversion rate, deal progression on buyer evidence rather than optimism, early risk identification, and successful interventions), strong, trusted relationships with the field leadership team, and an effective, lightweight operating rhythm involving the right stakeholder and surfacing the right business signals timely.
What You'll Do

Operate as a trusted operating partner to Americas field team, preparing them for forecast calls, pipeline reviews, and QBRs with a clear view of what changed, why, and what to do about it
Design and run the region's pipeline, forecast, deal review, and performance operating rhythms
Improve forecast predictability through consistent adoption of sales process and methodology, evidence-based deal inspection, and management accountability
Identify emerging performance risks and opportunities before they materially affect outcomes
Translate commercial data into clear business diagnosis and recommend interventions
Work closely with Insights and Analytics to design, test, and land automation and AI-enabled tools with the field
Drive consistent opportunity progression and management standards while challenging processes that create unnecessary field friction
Diagnose why execution gaps persist and their unique impact on various levels of the organization; fix what you can with the right owners, and elevate systemic execution risks with evidence and recommendations
Land global GTM initiatives, including our new sales stages, across diverse segments, verticals, and subregions, and spot adoption gaps early
Separate legitimate local-market requirements from unnecessary process variation
Create structured feedback loops from Americas into Global Field Operations, Strategy, Planning, Enablement, Systems, Deal Operations, Analytics, and other cross-functional organizations
Validate planning assumptions against actual field performance
Partner with Enablement where capability is constraining results
Work with Partner Field Operations so partner-sourced and co-sell deals sit in a single pipeline and forecast
How You Work

Strategic and proactive: you see patterns behind misses and build mechanisms that continue to work at twice the size
Direct and respectful: you develop defensible points of view and challenge assumptions, including your own
Curious and action oriented: you dig into root causes, move with speed, and have a bias for fixing over escalating
Analytical and pragmatic: you are comfortable with complexity, effective at synthesizing imperfect information, and skilled at translating analysis into decisions
What You'll Need Minimum Qualifications

10+ years of related career experience in Sales Strategy & Operations, Field Operations, Business Operations, or Revenue Operations
Experience building or significantly rebuilding forecasting, pipeline management, and rhythm-of-business cadences for a high-growth enterprise sales organization, ideally across multiple countries
A track record of measurable improvement in forecast accuracy, pipeline discipline, or sales productivity in a SaaS environment, working as a trusted operating partner to senior sales leaders
Advanced proficiency in Salesforce (or comparable CRM) and in spreadsheet and presentation tools (Google Workspace a plus)
Working knowledge of sales process and qualification methodology (e.g., MEDDICC) and of forecasting and revenue intelligence platforms (e.g., Clari, Gong)
Undergraduate degree or equivalent combination of relevant experience and expertise
Preferred Qualifications

Experience supporting a multi-segment or multi-region sales organization (for example, Enterprise and Commercial segments across the US, Canada, and Latin America)
Experience introducing new sales stages, processes, or operating rhythms and driving field adoption across functional lines without direct authority
Experience in sales process design, performance metrics, and go-to-market execution for enterprise SaaS
Familiarity with BI and analytics platforms (e.g., QuickSight, Tableau, Power BI) and modern cloud data platforms (e.g., SQL, Snowflake), sufficient to effectively partner with Insights and Data teams
Experience with the lead-to-cash process and a thorough understanding of how commercial-process friction affects pipeline, forecast, and execution speed and quality
Experience with partner or co-sell sales motions
Travel Requirement & Working Conditions

Up to 25% travel
Reliable home internet connection for remote collaboration across multiple time zones
How You'll Be Rewarded

Salary range in the US:
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you'll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you're energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we'd love to meet you.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email View email address on businessworkforce.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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