Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2024 and were a growing team of three focused on building something strong from the ground up. Before becoming an agent, I worked as a State Farm team member and also gained leadership experience as a sales manager with AT&T. That background in sales and team leadership helped shape the culture I wanted to build in my own office.

I graduated from the University of North Alabama and have been married for six years. My wife and I have two children and family is a big part of my motivation and leadership style. I stay involved locally as an Ambassador with the Chamber of Commerce and believe strongly in staying connected to the community we serve.

We offer PTO and holiday time, licensing reimbursement, and a strong focus on work-life balance as we continue to grow the agency.

Our culture is positive, energetic, and family-oriented. Respect is earned, and we believe in treating each other like family while maintaining a no-drama environment. Were looking for individuals who are hungry, driven, and motivatedpeople who want to work hard, grow their careers, and be part of building something great from the ground up.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Anthony Fleming - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.