Retail Appointment Setter

Retail Appointment Setter – DFW TerritoriesBerkeys Retail Partners is building a pipeline of energetic, customer-focused Retail Appointment Setters for current and future opportunities throughout the Dallas–Fort Worth area.In this role, you'll represent Berkeys inside major retail partner locations, engage customers in friendly conversations, identify potential home-service needs, and schedule qualified appointments for our sales and service teams.This is a territory-based position, not a permanent assignment to one store. Employees may work at different retail locations within their assigned DFW territory based on staffing coverage, store traffic, seasonal demand, and other business needs.If you enjoy talking with people, thrive in a fast-paced retail environment, and are motivated by commissions and incentives, we'd love to hear from you.Schedule: Tuesday-Saturday 10am-6pm OR 11am-7pmPay and BenefitsStarting at $20 per hour plus uncapped commissionTop performers regularly earn approximately $25–$30+ per hourMedical, dental, and vision insurance401(k) retirement plan with company matchPaid time offLife insuranceShort-term and long-term disability coverageEmployee Assistance ProgramOngoing training and professional developmentCareer advancement opportunitiesEmployee recognition and appreciation eventsTerritory, Travel, and Schedule ExpectationsPlease review these expectations carefully before applying:This is a territory-based role supporting multiple retail partner locations.Employees are not permanently assigned to one store.Store assignments may change based on staffing needs, customer traffic, seasonal demand, promotions, and program performance.Employees generally receive a monthly schedule identifying their assigned stores, workdays, and hours.Schedule and store assignments may be adjusted when reasonably necessary to support business needs.Open availability is required for evening and weekend shifts.Holiday availability may be required based on retail partner operations and business needs.Employees must be available during peak retail shopping hours.Reliable personal transportation is required for regular travel between assigned retail locations.Occasional meetings, orientation, or training may be held at the Berkeys Southlake office.Consistent attendance and punctuality are essential.Territories:-Irving, North Irving, Euless, North Arlington, South Grand Prairie-South Arlington, Mansfield-South Dallas, Duncanville, Cedar Hill, Lancaster-Waxahachie, Lancaster, Cedar Hill-Burleson, Cleburne-East Forth Worth, North Arlington, South Arlington, Mansfield-Denton, North Denton-Lewisville, Flower Mound, Southlake-East Plano, West Plano, Central Plano-Frisco, The Colony, Prosper-South Fort Worth, East Fort Worth, South Arlington-Lake Worth, White Settlement-Hurst, KellerWhy Berkeys?At Berkeys, we believe great people build great companies. We invest in our employees through competitive compensation, professional training, career growth, recognition, and a supportive team culture where strong performance is noticed and rewarded.Berkeys Plumbing, A/C & Electrical has served North Texas homeowners since 1975 and has been recognized as a Top 100 Place to Work in DFW and one of the region's Best Places to Work.If you're looking for a customer-facing role with strong earning potential and opportunities to grow, apply today to join our Retail Sales talent pipeline.ResponsibilitiesAs a Retail Appointment Setter, you will:Greet and engage customers inside assigned retail partner locations.Start friendly, professional conversations about customers' home-service needs.Educate homeowners about Berkeys' plumbing, HVAC, electrical, water treatment, and generator services.Ask open-ended questions to identify potential service, repair, maintenance, or replacement needs.Generate qualified leads and schedule appointments with the appropriate Berkeys sales or service team.Clearly explain available services, promotions, and appointment next steps.Accurately enter customer and appointment information into company systems.Walk throughout assigned store areas and proactively engage potential customers.Build positive working relationships with store associates, department leaders, and management.Maintain company displays, signage, and promotional materials in a clean and professional condition.Meet established lead-generation, customer-engagement, attendance, and performance expectations.Attend required training, coaching sessions, meetings, and role-play activities.Represent Berkeys and our retail partners with professionalism, honesty, enthusiasm, and integrity.This is a lead-generation and appointment-setting role. You will not be responsible for completing in-home sales presentations or closing full-service sales.QualificationsWhat We're Looking For:Outgoing, energetic, and comfortable approaching new peopleStrong verbal communication and customer-service skillsAbility to build rapport quicklyPositive, professional, and self-motivated attitudeComfortable asking customers to commit to an appointmentMotivated by goals, commissions, and performance incentivesDependable and punctualAble to work independently with limited direct supervisionFlexible and adaptable to changing store assignments and schedulesComfortable working with different store teams, managers, and customer groupsOpen to coaching and performance feedbackRetail, sales, customer service, hospitality, promotions, or lead-generation experience preferred but not requiredNo plumbing, HVAC, electrical, water treatment, or generator experience is required. We provide the training and support needed to succeed.Minimum RequirementsHigh school diploma or GED preferredValid driver's licenseReliable personal transportationAcceptable driving recordOpen availability for evening and weekend shiftsAbility to travel between retail locations within an assigned DFW territoryAbility to stand and walk for four to eight hours during an assigned shiftAbility to occasionally lift or move up to 25 poundsAbility to use a smartphone, email, text messaging, and web-based applicationsAbility to successfully complete required company and retail-partner background-screening requirementsWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.