Inside Sales Furniture Specialist, Quill

Job Description

Job Description

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Furniture Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing

• Drive a high conversion rate of opportunities within approved margin guidelines.
• Meet or exceed net sales and margin goals.
• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
• Meet phone time and dial expectations to stay consistently engaged with customers.
• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
• Collaborate with cross‐functional partners such as sales teams, merchants, and vendors.
• Educate customers on relevant Quill.com features and benefits based on category needs.
• Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table

• A highly driven, competitive, results‐oriented mindset with strong communication and persuasion skills.
• Ability to excel in an environment that requires adaptability and comfort with change.
• Strong presentation skills.
• Self-starter with a results-focused approach.
• Excellent time management and organizational capabilities.
• Curiosity and willingness to ask questions, viewing challenges as opportunities.
• Persistence and resilience—the ability to handle rejection and keep going.
• Customer‐first mindset.
• Desire to positively influence team culture and support colleagues.
• Ability to think dynamically and remain calm under pressure.
• Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.
• High School Diploma or GED.

What’s needed – Preferred Qualifications

• Thorough knowledge of furniture category‐specific products and services and large volume quotes

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

At Quill, a proud member of the Staples family of brands, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.

Company Description

At Quill, a proud member of the Staples family of brands, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.