Automotive Service Advisor / Writer | Top Shop in Town | Comp Up to $140k

Job Description

Job Description

Automotive Service Advisor

Location: Carol Stream, Illinois

Compensation: Competitive Base Pay + Commission + Benefits

Overview

A busy, well-established all makes and models automotive repair shop in Carol Stream, IL is seeking a driven and customer-focused Service Advisor to join the team. This is a great opportunity for someone who understands the service process, thrives in a fast-paced environment, and wants to grow with a stable, high-performing shop.

Key Responsibilities

• Greet customers and manage the service experience from vehicle check-in to delivery.
• Write and manage repair orders for all makes and models, presenting clear and accurate estimates.
• Communicate recommended services confidently and professionally.
• Coordinate workflow between technicians and customers to ensure timely completion of repairs.
• Track approvals, follow up with customers, and maintain strong CSI.
• Help drive sales performance while maintaining transparency and trust.
• Maintain an organized and professional front office environment.

Qualifications

• 2+ years of experience as a Service Advisor (independent or dealership).
• Strong sales ability and customer communication skills.
• Solid understanding of automotive systems across domestic and import vehicles.
• Experience with shop management software (Tekmetric, RO Writer, Mitchell, etc.).
• Ability to multitask and perform in a high-volume setting.
• Valid driver’s license with a clean driving record.

Compensation & Benefits

• Competitive base pay plus performance-based commission.
• Full benefits package (health, dental, vision)
• Ongoing training and career growth opportunities.
• Supportive leadership and a team-oriented culture.