Equipment Coordinator - Day Shift - Onsite Monday through Friday

ChemTreat Equipment Coordinator Glen Allen, VA

Imagine yourself

• Doing meaningful work that makes an everyday impact on the world around you.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.

It's possible with a role at ChemTreat.

ChemTreat, a Veralto company, is the nation's largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customersfrom power producers to food and beverage companies to the automotive industryhelping them grow their businesses while protecting people and the environment.

When you join the ChemTreat team and the broader Veralto network, you'll have the chance to shape the future of our planet and the future of your career. You'll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world's vital water resources.

Reporting to the Customer Support Supervisor - Equipment, International & Customer Relations, the Equipment Coordinator will fulfill internal and external customer needs through a high volume of sophisticated electronic and phone requests (20-30 per day each). In this role, you will provide unscripted, customized professional service with the expectation that you have sole ownership over the resolution window within a 48-hour window.

This is an onsite role in our ChemTreat facility in Glen Allen, VA.

Schedule: Monday-Friday, Day Shift. Overtime or Weekends may be required.

In this role, a typical day will look like:

• Quoting and ordering equipment such as controller, pumps, replacement parts, and custom panels
• Setting up and maintaining tank information in our internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20-30 customer requests through email per day
• Support the sales force using a case system to resolve complex situations
• Problem solves delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and email chain orders
• Resolve freight charge routing and allocation to accurately apply freight charges to customers (100% of orders)
• Provide support for the Chemical Customer Service Team as needed.

The essential requirements of the job include:

• A minimum of a High School Diploma or equivalent required; associate degree or bachelor's degree preferred.
• A minimum of 2 years of business and/or customer contact center experience

It would be an asset if you have:

• Technical equipment knowledge
• Strong interpersonal communication skills
• Ability to communicate cross-functionally

ChemTreat is proud to be a part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $26.50 - $26.50 USD per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.