District Parts & Service Manager

SDC is seeking a District Parts and Service Manager (DPSM) residing in the Rochester/Syracuse/Buffalo area. The DPSM supports 13 area retailers’ daily operations by conducting consultative meetings to enhance the Subaru customer experience and retailer profitability through Subaru programs, resources, and processes. Responsibilities Conduct monthly business meetings with Retailer Principals and General Managers. Analyze parts & service performance and develop business plans to meet purchase objectives. Ensure retailers utilize Subaru programs and tools to improve customer satisfaction and profitability. Educate retailers and enforce warranty claims, parts policies, and escalation procedures. Communicate with Subaru of America’s Customer Advocacy Department to resolve customer issues. Assist retailers with customer handling and business practices to prevent Lemon Law actions, legal expenses, and financial losses. Skills/Qualifications At least 5 years of automotive experience in retail or manufacturer fixed operations/aftersales support. Bachelor’s degree or equivalent preferred. Ability to build respectful and trusting relationships with retailer personnel. Financial analysis skills. Flexibility to travel within and across districts. Detail-oriented, organized, and capable of multitasking in a fast-paced environment. Strong interpersonal, negotiation, and presentation skills. Proficient in Microsoft 365 Suite. Valid driver’s license required. Other Considerations May need to lift automotive parts and equipment. Local travel 4-5 days a week with occasional overnight stays; expenses reimbursed. Company vehicle, cell phone, and office equipment provided. The Subaru Love Promise Subaru and its Retailers are committed to making the world a better place through the Subaru Love Promise—showing love and respect in all interactions. Equal Opportunity Employer SDC is an Equal Opportunity Employer. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Industry: Motor Vehicle Manufacturing Referrals can double your chances of interviewing at Subaru Distributors Corp. and notifications about new jobs in New York, United States are available. We’re leveraging community knowledge with insights added directly into our articles, starting with AI assistance. #J-18808-Ljbffr Subaru Distributors Corp.