Patient Financial Services Representative - Clinic Driver - Primary Care - FT - Days - MPC Hollywood

Patient Financial Services Representative (Pfsr) And Clinic Driver

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The Patient Financial Services Representative (PFSR) and Clinic Driver serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly. Drives a mobile medical van to various local communities and healthcare events.

Responsibilities may include patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals. Explains policies including all regulatory and financial consent forms; secures all required signatures. Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card. Obtains pre-certification and authorization. Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service. May schedule walk-in appointments for services offered. Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections. May confirm physician and prescription orders ensuring accuracy. Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services. Drives a mobile medical van to various local communities and healthcare events. Weekend work may be required.

Competencies include accountability, accuracy & quality, customer service, effective communication, organization skills, patient and family centered care, problem solving, productivity, responding to change, standards of behavior, teamwork.

Education and certification requirements include a high school diploma or equivalent (required), automobile insurance, driver license number, and fingerprint screen.

Additional job information includes the complexity of work, required work experience, and working conditions and physical requirements.