Pharmacy Benefits Support Specialist
$22 - $24 per hourCornerStone Staffing
Job Description
Job Description
Pharmacy Benefits Support Specialist
Location The Colony, TX | Onsite
COMPENSATION & SCHEDULE
• $22.00 to $24.00 per hour BOE
• Schedule: 8 hour shift between 9a-7p CST | Weekend/Holiday rotations required
• Start Date: August 24th, 2026
• Training: Mon - Fri | 8:30a - 5:30p
ROLE IMPACT
The Pharmacy Benefits Support Specialist ensures patients and pharmacy partners receive accurate, timely support related to prescription benefits and claim inquiries. This role drives first-contact resolution, maintains compliance with healthcare regulations, and delivers a professional, patient-centered experience across phone, email, and chat channels. Success is defined by accuracy, efficiency, and clear communication in a high-volume healthcare support environment.
Key Responsibilities
• Serve as the primary point of contact for patients and pharmacy partners via phone, email, and chat
• Research and resolve prescription claim issues, benefit questions, and coverage inquiries
• Support prior authorization and benefits-related requests with accurate documentation in internal systems
• Clearly explain pharmacy benefit information, coverage details, and next steps to patients
• Escalate complex or sensitive cases to appropriate internal teams for resolution
Licenses & Certifications
• Active Pharmacy Technician (Pharm Tech) license required
*Employee will need to obtain PTBC or ExCPT certification within 6 months of hire (if not already certified)*
• High School Diploma or GED required
Clinical Skill Set
• Pharmacy benefits support and insurance verification
• Prescription claim review and resolution
• Prior authorization processing
• Healthcare documentation and case management systems
• HIPAA compliance and patient confidentiality standards
• Multichannel patient communication (phone, email, chat)
Preferred Skills
• Experience supporting pharmacy benefits, insurance verification, or healthcare claims
• Familiarity with CRM, ticketing, or case management systems
• Bilingual communication skills
Legal Notice
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