Assistant Branch Manager

Assistant Branch Manager

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced, team-oriented environment? CTCU is looking for dynamic, high-energy individuals to join our growing team as an Assistant Branch Manager.

At CTCU, we've been serving our members for over 90 years, with a relentless commitment to exceptional service. While we constantly evolve to meet the changing needs of our members, one thing remains constant: our dedication to providing an outstanding member experience. We're seeking energetic leaders who share this commitment and are excited to help us continue this legacy.

What's your day like?

As an Assistant Branch Manager at Community Trust Credit Union, you'll lead and inspire a talented team dedicated to delivering outstanding service and achieving their goals. You'll be the guiding force behind mentorship and coaching, helping your team members grow while ensuring every member has a stellar banking experience. You'll oversee daily branch operations, ensuring everything runs smoothly and efficiently by hiring, training, and supporting your team to set them up for success. This role is 100% onsite.

What we're looking for in an Assistant Branch Manager

As an Assistant Branch Manager, you will support multiple branch locations by combining leadership, operational support, and direct member service. In this role, you will serve as the acting Branch Manager as needed, while also performing MSR duties including memberships, account maintenance, consumer lending (excluding home equity), and IRA services. You will provide coaching support to staff, assist with daily operations, and help ensure consistent service, compliance, and strong experience across assigned branches.

Bring your drive, energy, and collaborative spirit to our team and help shape the future of our branch!

Requirements for the position are:

• At least 3 years of experience in a fast-paced sales and service-driven environment.
• Must have at least 1 year of credit union or banking experience.

Compensation & Benefits

This position has a base pay range of $26.43-$35.05/hour. This range represents the expected base pay range for this position. The actual pay rate may vary based upon several factors, including, but not limited to, relevant skills/experience and time in the role. This role is eligible for a sales-based incentive.

This role is eligible for the following benefits:

Paid Time Off

• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time

Health/Medical - Eligible first of the month following one full month of employment

• Medical insurance with HMO and PPO plans to choose from
• Dental and Vision insurance
• Flexible Spending Account
• Short and long term disability insurance, life and AD&D insurance
• Tuition Reimbursement - eligible after one full year of employment

Retirement Savings

• 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.

At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at View email address on click.appcast.io.

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.