Security Officer

1st Shift Security Officer

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

We are seeking a highly engaging, safety-minded, and customer-focused professional to join our Security team as a 1st Shift Security Officer at our dynamic hotel and conference center. This role is ideal for someone who takes pride in creating a safe, welcoming environment and enjoys being a visible, trusted presence for guests and team members alike.

The successful candidate is professional, detail-oriented, and committed to leading by example. You will interact regularly with guests, associates, and leadership, responding with courtesy, confidence, and discretion while providing both personal and professional support to the team.

The Security Officer plays a vital role in maintaining a secure, comfortable, and well-managed property. By supporting other departments and remaining proactive in your approach, you help ensure the highest levels of guest satisfaction and employee safety. If you thrive on building meaningful connections, stepping up to meet challenges, and taking pride in "winning the day," this is an outstanding opportunity to grow your career at a world-class property.

Key Responsibilities:

• Enforce property and Benchmark safety policies and procedures while maintaining the highest standards of professionalism and teamwork.
• Promote a safe working and guest environment by following established safety practices and protocols.
• Conduct preventive patrols and maintain a strong security presence to deter and reduce criminal activity.
• Preserve order and promote a calm, non-threatening atmosphere for guests and employees.
• Assist individuals in danger or in need of medical attention and coordinate appropriate emergency response.
• Respond to incidents and emergencies in accordance with the property's Emergency Services Procedures.
• Safeguard guest and employee information in reports and daily operations.
• Accurately complete Daily Activity Logs and Incident Reports.
• Support compliance with applicable liquor laws and regulations.
• Assist in the development and presentation of security-related training and programs.
• Review and edit reports and documentation prepared by other Security Officers.
• Provide support to other job functions or departments as assigned by leadership.

Qualifications & Requirements:

• High school diploma or equivalent required.
• Prior experience in hospitality and/or security environments preferred.
• Minimum of one (1) year of customer service experience preferred.
• Two (2) years of security, law enforcement, or military experience (civilian or military), with hotel or hospitality exposure strongly preferred.
• Completion of two (2) years of college coursework in a safety, security, criminal justice, or hospitality-related discipline preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as operational needs require.
• Current First Aid and CPR certification required or the ability to obtain if hired.
• Strong written and verbal communication skills, with the ability to prepare clear, accurate reports and interact professionally with guests and colleagues.

Compensation: $16.00 - $19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.