Patient Relations Representative

Patient Relations Representative

Performs under the supervision of the Patient Relations Manager or Supervisor. Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics.

Responsibilities

• Functions as a liaison between patients, families, visitors and staff by facilitating the highest level of patient experience.
• Orients and supports patients/families regarding hospital environment, amenities and resources.
• Assist patients requiring treatment with arrival process to include but not limited to the Welcome Kiosk in the Emergency Department and the Pre-Registration process in the pre-Admissions areas.
• Staff will assist patients and visitors accessing UF Health and its entities for all hospital and clinical visits.
• Proactively facilitates communication and problem resolution between staff, other departments as well as the patient and their families.
• Manage lobby and waiting rooms for potential concerns.
• Participates in the hospital's provision of high-quality services which includes but is not limited to; coordinating services, providing crisis intervention and providing community resource information.

Qualifications

• Required Education: High School Diploma or GED. Preferred Education: Associate's Degree or foreign language.
• Necessary Skills: 1. Sincerely likes to work with people and interested in helping them. 2. Must possess strong problem solving, communication, interpersonal and computer skills. 3. Ability to handle stressful situation in a professional and courteous manner. 4. Capable of working with diverse groups of people. 5. De-escalation skills.
• Required Experience: Less than one (1) year use of a personal computer -AND- One to two (1-2) years customer service experience.
• Preferred Experience: Two (2) years of customer service experience in a health care related industry.
• Required Licensure/Certifications: Basic Life Support from the American Red Cross or American Heart Association required.