Associate Director-Clinics - Comprehensive Care Center

Job Description

Job Description

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as an Associate Director-Clinics who:

The Associate Director - Clinics (AD) is responsible for providing strategic and operational leadership to multiple medical practices within Clinica Sierra Vista’s (CSV) regional areas of operation. The AD will support and oversee clinic operations, ensuring high-quality care delivery, efficiency, and adherence to regulatory requirements. The role includes developing and implementing operational processes, monitoring performance metrics, and driving patient-centered improvements to support the organization’s mission and values. The AD serves as a key collaborator with executive leadership and clinical teams to achieve organizational goals.

Essential Functions:

• Embrace and champion CSV's strategic plan and production system, fostering a success-oriented environment.

• Serve as a role model for CSV's values, mission, and vision, consistently prioritizing patient care and experience.

• Collaborate with the Chief Administrative Officer to develop and execute annual operational plans and budgets that align with organizational goals.

• Direct and oversee daily operations of assigned clinics, ensuring compliance with local, state, and federal regulations.

• Develop, implement, and monitor standardized workflows and operational processes to enhance efficiency, productivity, and patient satisfaction.

• Coordinate clinic schedules, resource allocation, and staffing to optimize service delivery and accessibility.

• Review and address incident reports, safety issues, and operational risks promptly.

• Analyze clinic performance metrics, including patient encounters, no-show rates, and productivity, to identify areas for improvement and implement solutions. Ensuring sites are at 100% scheduled and productivity goals.

• Lead initiatives to improve patient retention, access to care, and overall experience.

• Conduct audits to ensure the accuracy and confidentiality of patient records.

• Provide administrative oversight for Practice Managers and direct reports, fostering a culture of accountability, professional growth, and continuous improvement.

• Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.

• Facilitate training programs to ensure staff are equipped with the knowledge and skills required for their roles.

• Ensure compliance with all relevant laws, regulations, and organizational policies, including infection control, safety, and HIPAA.

• Work with HR and other departments to address and resolve employee issues and complaints effectively.

• Serve as a liaison between clinics and executive leadership, representing clinic interests in meetings and on committees.

• Collaborate with clinical leadership to support quality improvement and patient care initiatives.

• Participate in the implementation and optimization of the EPIC EHR system and other technology platforms.

• Facilitate procurement and management of clinic supplies and equipment.

• Perform other duties as assigned to support organizational objectives.

You'll be successful with the following qualifications:

• Bachelor's degree in healthcare administration, Bustiness Administration, or related field required. Master's degree preferred or 10 years' experience in Healthcare Administration with Clinic oversight.
• Minimum of 5 years of progressive experience in healthcare operations, with at least 3 years in a supervisory or management role.
• Experience in federally qualified health centers (FQHCs) strongly preferred.
  
• Skills and Competencies:
  
• Comprehensive understanding of clinic operations, including scheduling, billing, and patient management.
  
• Strong analytical skills, with the ability to interpret financial and operational data to drive decision-making.
• Must be able to work a full-time schedule.
• Must be able to pass all pre-employment screening (background check, drug tests, and references).
• Must be able to comply with organizational behavioral standards.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!