Receptionist

Job Description

Job Description

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential. 

 

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past 13 consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here. Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Diversity and Inclusion. 

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

Purpose of Position : To greet and screen all visitors; to answer all incoming telephone calls and take messages as necessary; to receive and record all donations; to supervise the reception area and cameras; to be the ambassador of Mercy Home for Boys & Girls to anyone visiting the Agency.

In this role, you will:

· Ensure that all visitors have signed in the Visitor’s Log or have been entered in the Easy Lobby visitor screening system used by the Agency

· Have sufficient understanding and abilities to operate a computer and other general office equipment i.e. a copier/printer, fax, scanner, desk phone, as well as the fire alarm panel and Genetec camera system

· Receive the general public by telephone and in person and provide information and/or directions in response to the individual query for the entire organization.

· Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.

· Accept packages and all donated items, inspect items, complete the Donation/Donor form, and process/distribute to appropriate person(s)

· Accept all phone calls promptly. Check voicemail for messages and forward any information to the appropriate staff for follow-up that is needed/required

· Assist with printing route sheets for school transportation for the youth sometimes when requested

· Keep track of all keys, temporary badges, gas cards, etc. that are kept at the reception desk

· Pass out gas cards when staff need to get gas for agency vehicles, collect and log all gas card receipts

· Maintain a daily visitor log authorizing admittance to the Home and all front desk books/binders

· Call staff to receive their guests or, when otherwise instructed, direct visitors to their destination.

· Maintain room reservations, appointment/schedule in Outlook and on desk calendar for all meeting rooms, office spaces, etc.

· Keep track of which youth are suspended from program or AWOL in order to know who belongs in the building and who does not.

· Oversee the reception desk and lobby area and maintain cleanliness and organization while on duty.

· Make sure the reception desk is covered at all times when on duty.

· Call the programs to announce youth arriving or returning back to grounds/program

What we need from you:

· A pleasant disposition and helpful attitude.

· Experience in reception or customer service preferred.

· Excellent interpersonal, oral, and written communication skills.

· Ability to present a professional appearance.

· Ability to develop a working knowledge of the operations of the entire Agency and staff.

· Ability to interact effectively with the entire staff, residents’ families, volunteers and the general public.

· Ability to work in an environment in which the noise level is moderate.

· Flexibility to provide administrative support as requested including working a flexible schedule when needed.

· Detail oriented.

· Proficiency in PC systems, including Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs as necessary.

· Ability to maintain confidentiality.

· Ability to work both independently and as an active team member.

· Ability to maintain professional demeanor while exercising judgment and discretion in work.

· Ability to follow oral and written instructions.

· Ability to lift and/or move up to fifteen pounds.

· Must have a valid Illinois driver’s license, the ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.

· Maturity and sensitivity to cultural and individual differences.

· Commitment to the mission, values, and goals of the Agency.

· Predictable and consistent attendance.