People Leadership G Culture (Teamwork G Growth)

Assistant General Manager

The Assistant General Manager (AGM) is a key operational leader at HCH Hospitality, responsible for supporting the General Manager in executing daily operations, developing people, and driving strong business results. The AGM serves as the right hand to the GM, ensuring consistent execution of brand standards while modeling HCH's values in every interaction. This role is designed as a development pipeline to General Manager, requiring strong leadership presence, operational discipline, and a people-first mindset.

Essential Duties and Responsibilities

Operations G Execution (Excellence)

• Lead daily restaurant operations during assigned shifts
• Serve as Manager-on-Duty (MOD), owning shift execution and outcomes
• Ensure consistent standards for food quality, speed, cleanliness, and safety
• Execute opening, mid, and closing procedures with full accountability
• Maintain compliance with health department, airport authority, and company standards

People Leadership G Culture (Teamwork G Growth)

• Lead, coach, and develop hourly team members and shift leaders
• Reinforce HCH culture, values, and service expectations
• Support hiring, onboarding, training, and ongoing development
• Deliver real-time coaching, feedback, and corrective action as needed
• Promote strong morale, engagement, and retention

Financial G Business Performance (Integrity G Excellence)

• Support labor planning and real-time labor management to hit targets
• Assist with inventory control, ordering, and waste reduction
• Monitor operational KPIs including labor %, COGS %, SPLH, and sales trends
• Support accurate cash handling, deposits, and reporting
• Think like an owner when making cost-conscious decisions

Guest Experience (Hospitality)

• Lead by example in delivering exceptional guest experiences
• Resolve guest concerns promptly and professionally
• Execute guest recovery with empathy and urgency
• Monitor guest feedback and support improvement action plans

Systems, Compliance G Process (Integrity)

• Utilize company systems for scheduling, inventory, training, and reporting
• Ensure completion of daily checklists, audits, and compliance tools
• Support new system rollouts and operational initiatives
• Maintain accurate documentation and operational records

Leadership Expectations

• Be a visible, engaged, and dependable leader on every shift
• Communicate clearly and proactively with the General Manager
• Step into full GM responsibilities when the GM is off-site or unavailable
• Hold yourself and others accountable to HCH standards
• Demonstrate readiness and commitment to growth into a GM role

Knowledge, Skills and Abilities

• Strong understanding of labor management, food safety, and guest service
• Ability to work flexible schedules, including nights, weekends, and holidays

Education & Experience

• 3–5 years of restaurant or hospitality management experience
• Proven experience leading teams in fast-paced, high-volume environments
• Experience with POS, scheduling, and inventory systems preferred