Sales Supervisor, Full Time - Melrose Vintage - Los Angeles, CA

About Reformation Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 and Circular by 2030 . Our work has received recognition in Drapers and Sourcing Journal , and TIME highlighted our CEO, Hali Borenstein. We are a global brand with 50+ stores around the world and our own sustainable factory in LA . We innovate across categories such as accessories , swimwear and sleepwear , reaching millions with campaigns that showcase our commitment to sustainability. None of this work is possible without the incredible people behind it. We invest in an inclusive culture that enables innovation and provides everyone the space to grow, thrive, and belong. Position Title Sales Supervisor Responsibilities Consistently meet and exceed sales goals. Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships. Lead the sales floor to deliver an excellent customer experience with a customer‑first mindset to build loyal relationships. Contribute to a technology‑led in‑store experience that surprises and delights customers. Maintain extraordinary customer experience feedback scores on service evaluation through NPS. Act as brand ambassador, embody brand values, and engage customers with in‑depth product knowledge. Uphold consistent inventory accuracy and controls through regular cycle counts and oversight of inbound/outbound inventory. Track metrics for BOH fulfillment, mis‑pulls, cycle counts, and overall inventory accuracy; use data to grow the team and take necessary action. Contribute to Loss Prevention in all areas, set expectations, and informally train alongside leadership. Maintain seamless store operational procedures and weekly workflow. Support merchandising presentation strategy and concept standards, leading and training staff as needed. Provide real‑time and weekly feedback on sales, product, and allocation to in‑store leadership based on sell‑through and customer feedback. Uphold and lead by example with all policies and procedures. Display a dedicated approach to motivate and support sales associates. Onboard new hires while providing in‑the‑moment coaching to improve performance of existing associates. Contribute and lead through training and customer experience programs. Maintain and manage a professional, healthy, and productive work environment alongside the in‑store team. Qualifications Minimum of 3 years of retail experience. Experience working in a sales or retail organization and/or operationally intensive business. Ability to work in a fast‑paced and ever‑changing environment. Strong interpersonal skills and ability to interact effectively with diverse personalities. Driven approach to take on new challenges with self‑motivation for work and career. Excellent communication skills and passion for people. Effective and expedient problem‑solving with keen attention to detail. Positive attitude, believing there is no task too small or too large. Compensation Wage: $22–$28 per hour . Available to work a minimum of 30 hours per week, up to 40 hours per week. Daily open availability across a full 7‑day work week. Ability to work a flexible schedule (days, nights, weekends, holidays if required). Benefits & Perks Health, vision, and dental insurance for eligible employees. Paid vacation, sick leave, holidays, and volunteer time‑off for eligible employees. Mission‑based company with a casual and entrepreneurial work environment. 401(k) with company match. Clothing discount. Equal Opportunity Employer Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. #J-18808-Ljbffr Reformation