Customer Success Manager

Job Description

Job Description

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.

We’re building the largest hyper-local marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.

We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. You’ll be responsible for onboarding, managing, and expanding our commercial supply partnerships, comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales, Customer Support, Product, Marketing, and Engineering.

What You'll Do

• Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests. 
• Increase number of properties listed with Neighbor for commercial supply partners.
• Maximize total number of Neighbor properties earning revenue for each commercial partnership.
• Build out customer success processes to optimize for partner satisfaction and revenue generation.
• Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment.
• Assist with the definition and design of tools, standard operating procedures and processes.
• Onboard new commercial supply partners including initial and regular check-ins with partners. 
• Synthesize commercial partner feedback to recommend product improvements.
• Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio. 
• Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners.
• Analyze complex data sets to provide recommendations to clients
• Meet and establish relationships with key clients and find ways to increase revenue with those partners

Qualifications

• Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products.
• AI experience in automating processes at scale. 
• Uses data analysis, reporting, and forecasting to guide business decisions.
• Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators. 
• Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite.
• High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems.

Benefits

• Generous Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• Hybrid work model - WFH every Monday
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at View email address on us.fitly.work. Check out our  careers page to get to know us better as you think about your next step at Neighbor!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.