Director of Clinical Operations (Mesa Region)

Position Overview We are seeking a strategic and results-driven Director of Clinical Operations (Mesa Region) to join the Peaks Healthcare team and play a vital role in driving clinical excellence across our Skilled Nursing Facilities. In this role, you will provide assessment and evaluation of clinical operations for assigned facilities, ensuring optimal outcomes, regulatory compliance, and shared accountability. You will work closely with Regional Directors and facility leadership to identify trends, implement solutions, and promote a culture of continuous improvement—coaching and mentoring clinical leaders while helping shape the future of the organization. Key Responsibilities Leadership Model clinical confidence and accountability across all levels of the organization Identify clinical development opportunities for regional clinicians and facility personnel Apply problem‑solving and root cause analysis skills to resolve complex clinical concerns Articulate and champion the clinical vision and standards of excellence Support and facilitate Peaks Healthcare core values, practice standards, and code of conduct Establish priorities to leverage resources proactively and avoid crisis situations Staff Training and Development Identify facility strengths and clinical development needs; mentor and develop co‑worker and facility clinical leadership in staffing, survey readiness, quality management, and customer service Collaborate with interdisciplinary teams to identify educational needs and communicate them to appropriate departments Participate in training programs to meet organizational needs and ensure training consistency Clinical Operations Use standard company reports and tools to monitor contract labor, open positions, supply costs, PPD, and other indicators to analyze trends and meet budget expectations Monitor staffing ratios to validate compliance with company, state, and federal requirements Collaborate with Clinical Reimbursement to ensure documentation adequacy for medical necessity and reimbursement compliance Train and direct leadership on survey process management; ensure facility team competency with survey management and implement corrective plans when weaknesses are identified Review the Statement of Deficiencies (2567) to determine opportunities for Informal Dispute Resolution (IDR) and facilitate plan of correction completion to meet deadlines Oversee Risk Management reporting, ensuring high‑risk events and reportable occurrences are communicated and submitted in accordance with State and Federal requirements Partner with the Clinical Director of Pharmacy Services on pharmacy initiatives; maintain current knowledge of regulations and communicate changes to the appropriate leaders Continuous Quality Improvement Communicate regularly with the Leadership Team regarding facility and regional quality and operational concerns Identify trends and collaborate to implement solutions; monitor effectiveness and sustain improvement Validate facility site visits are completed, analyze results, conduct root cause analysis, and provide timely feedback with recommended changes Utilize quality management reports (QIQM, Event Management, and other tools) to proactively evaluate and manage operational systems Monitor and validate survey trends to manage resident care delivery and sustain substantial compliance Qualifications Registered Nurse (RN) license required 5–8 years of clinical experience in Long Term Care/Skilled Nursing Facilities Working knowledge of long‑term care clinical and operational systems, including reimbursement regulations, nursing practices, and federal/state regulatory requirements Strong analytical skills with the ability to understand financial systems and budgetary management Ability to travel by car and plane, overnight as needed; frequent travel throughout the State of New Mexico expected Benefits Competitive pay 401K Health, dental, and vision insurance Paid Time Off (PTO) Supportive and collaborative work environment Reasonable Accommodation Peaks Healthcare is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process. If you require assistance, please contact Human Resources. Physical Requirements Visual and hearing acuity with or without mechanical aid sufficient to perform essential job functions Ability to travel by car and plane, including overnight stays, as needed Ability to sit, stand, walk, and work at a computer for extended periods Equal Opportunity Employer Peaks Healthcare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic in accordance with applicable laws. #J-18808-Ljbffr