Quality Assurance Coordinator

Quality Assurance Coordinator

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!

The Quality Assurance Coordinator supports organizational quality, regulatory compliance, and performance improvement initiatives through clinical audits, monitoring activities, data validation, and process improvement efforts. This position collaborates closely with clinical leadership to assess adherence to policies, regulatory requirements, and quality standards. Additionally, the coordinator provides operational and project management support for technology and informatics initiatives that impact clinical workflows, serving as a liaison between clinical teams, Quality, IT, and Informatics departments to ensure successful adoption and implementation of process improvements.

Essential Functions

Clinical Quality Assurance & Auditing (70-80%)

• Conduct routine and targeted audits of clinical documentation, processes, and operational workflows.
• Review audit findings, identify trends, and communicate results to leadership and clinical teams.
• Assist in developing corrective action plans and monitor follow-up activities.
• Maintain audit schedules, trackers, and quality dashboards.
• Analyze quality data to identify opportunities for improvement and risk mitigation.
• Support Quality Improvement (QI) initiatives and performance improvement projects.
• Collaborate with clinical leaders to ensure consistency in documentation and process adherence.
• Prepare reports and presentations related to audit findings, compliance trends, and quality metrics.
• Monitor compliance with organizational policies, payer requirements, and regulatory guidelines.

Project Management & Support (20-30%)

• Provide coordination support for IT, Informatics, and technology-related initiatives impacting clinical operations.
• Assist project leaders with project planning, meeting coordination, documentation, and timeline tracking.
• Track project milestones, action items, risks, and deliverables.
• Facilitate communication between clinical stakeholders and IT/Informatics teams.
• Assist with workflow assessments and process mapping related to system implementations and enhancements.
• Support user acceptance testing (UAT), issue tracking, and implementation readiness activities.
• Monitor post-implementation outcomes and gather feedback to support continuous improvement.

Additional Responsibilities

• Participate in the annual evaluation of the quality and performance improvement plan.
• Facilitate the development and dissemination of clinical knowledge and research that supports coordinated, resource efficient quality outcomes.
• Establish collaborative relationships with clinical staff, leadership, and other administrative staff.
• Must participate in the Compliance Program Initiatives and reporting as needed.
• Must follow the organization's Code of Conduct
• Other duties assigned.

Competencies

• Communication - Exhibits exceptional listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Analytical and Critical Thinking - Develop alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
• Customer Service – The ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

General Qualifications

• HIPAA training and compliance experience is required.
• Able to prioritize workload to optimize efficiency and meet deadlines.
• Ability to communicate effectively.
• Ability to obtain information accurately.
• Ability to work in a fast paced, busy environment.
• Proficiency in Microsoft Office applications (Word, Excel, etc.)

Education and Experience

• Minimum of 2 years of experience in healthcare quality, compliance, clinical operations, auditing, or related healthcare environment.
• Active Florida Nursing License preferred.
• Bachelor's degree in Healthcare Administration, Nursing, Health Information Management, Business Administration, Quality Management, or related field.
• Experience analyzing data and preparing reports.
• Experience in NextGen Preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
• Moderate lifting (15-20 lbs.): marginal
• Walking: Must be able to access and navigate each department at the organization's facilities: essential
• Pushing/Pulling: marginal
• Standing: essential
• Repetitive motion: marginal
• Reaching: marginal
• Bending: marginal

Emotional Demands

• Fast pace: essential
• Multiple Stimuli: essential
• Intense customer interaction: essential
• Frequent change: essential

Mental/Sensory Demands

• Memory: essential
• Reasoning: essential
• Hearing: essential
• Reading: essential
• Analyzing: essential
• Logic: essential
• Verbal communication: essential
• Written communication: essential

Benefits (for full-time employees)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.