Clinical Product Specialist, AI Quality

Lyra Health Therapist Position

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra is at the forefront of increasing access to evidence-based, efficacious mental health services on a large scale by leveraging technology and clinical excellence. Lyra has developed innovative blended models of coaching and psychotherapy that combine leading clinical expertise with routine outcomes monitoring and engaging clinical digital tools. Scientific publications on Lyra's mental health coaching, psychotherapy, medication management, and workforce mental health programs provide strong evidence for the clinical effectiveness of these evidence-based treatment programs.

We are looking for a licensed therapist who is passionate about leveraging state of the art technology, including artificial intelligence, to significantly expand access to evidence-based mental health interventions. Requirements for this role include extensive clinical knowledge, experience and skills in safety risk assessment and management as well as delivery of various evidence-based mental health interventions for anxiety and depression. This role will apply clinical knowledge and expertise to ensure the clinical safety and quality of Lyra's AI tools at scale.

You will be part of a highly skilled and collaborative team with an established track record of cross functional collaboration for the development of clinical technology. By directly reaching hundreds of thousands of clients, your work on monitoring and developing clinical AI tools will help create meaningful positive change on a large scale.

Your work may include a combination of:

• Conducting clinical safety and quality monitoring of Lyra AI tools to ensure adherence to clinical standards and protocols
• Executing clinical escalation protocols to support client safety and treatment effectiveness for clients using Lyra AI tools
• Participating in rigorous clinical testing to ensure Lyra AI tools consistently meet safety and quality requirements
• Selecting and developing comprehensive sets of clinical scenarios that are representative of client situations (safety, distress) to support AI tools development
• Writing sets of gold standard responses to specific clinical situations to maximize clinical effectiveness and helpfulness of AI tools
• Evaluating AI responses in a systematic and reliable way to ascertain level of clinical quality
• Synthesizing areas of improvement for AI tools to meet clinical safety and effectiveness criteria
• Cross functional collaboration with other teams to support the development of AI tools

Requirements:

• Master's degree from a clinical track (e.g., MSW, MFT, MC, MMHC) or PsyD or PhD in clinical / counseling psychology
• Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action
• 4+ years of primarily full-time direct clinical experience post-licensure
• Strong training in and experience in safety risk assessment and management (e.g., SI, self-harm, etc.)
• Experience conducting clinical quality assurance (QA) or clinical auditing to ensure high standards of care
• Passionate about disseminating evidence-based mental health care by leveraging technology on a large scale
• Excellent training in and deep understanding of evidence-based treatments (e.g., CBT, DBT, IPT, EFT, ACT)
• Experience with the clinical application of generative AI and LLMs within a mental health context is a plus
• Strong training in and experience providing culturally responsive care is preferred
• Independent, flexible, can navigate uncertainty well, thrives in a fast-paced, high-change, dynamic environment

Note on Generative AI for Applicants While this role is dedicated to the clinical application of generative AI, we are seeking the unique clinical expertise and nuanced clinical judgment that only highly-trained clinicians can provide. As such, we ask that you do not use generative AI to develop your application materials (including cover letter) or when responding to interview questions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact View email address on click.appcast.io. For more information about how we use and retain your information, please see our Workforce Privacy Notice.