Help Desk Technician

Customer Service RepresentativeUnder direct supervision responds to basic customer inquiries and requests.Essential Job FunctionsAnswers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.Basic QualificationsHigh school diploma or G.E.D.Zero or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBasic business and analytical problem solving skillsBasic communication skillsAbility to follow oral and written directionsWork EnvironmentOffice environmentMay require shift work