Phoenix, AZ - IT - Service Desk Analyst
Indotronix UK
[Phoenix, AZ, 85007], United States Job Description Service Desk Analyst Phoenix, AZ (Local Candidates Only) First 2 Weeks Onsite for Training, Then Remote Job Summary: DES is seeking an experienced Service Desk Analyst to provide Level 1 technical support to agency users. The ideal candidate will handle incoming support requests via phone, email, chat, and ticketing systems while delivering excellent customer service and resolving hardware, software, network, and account-related issues. Responsibilities: Provide Level 1 help desk support for hardware, software, network, and voice-related issues. Troubleshoot and resolve technica... Experience 6 Years Primary Skills Microsoft Office, software, printers, Google Workspace, virtual desktops, Provide Level 1 help desk support for hardware, network, and voice-related issues. Troubleshoot and resolve technical issues for end users. Manage and update support tickets in ServiceNow. Support Active Directory, VPN access, and mobile devices. Escalate unresolved issues to appropriate support teams. Maintain accurate documentation and knowledge base articles. Serve as the primary point of contact for assigned tickets until resolution. #J-18808-Ljbffr Indotronix UK
Vacancy posted 1 day ago
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Desert IT Solutions
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