Member Solutions Specialist

Member Solutions Specialist

Dow Credit Union is looking to hire a full-time Member Solutions Specialist. Are you a customer service rockstar with some background in lending? Do you have both analytical and people skills? Would you like to build a career in credit counseling and loss mitigation? If so, please read on!

This Member Solutions Specialist position starts at the competitive entry-level wage of $23.00/hour. We also offer generous benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you in loss mitigation and credit counseling, apply today!

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 70,000 members and have over $2 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). Dow Credit Union is an equal opportunity employer.

A Day in the Life of a Member Solutions Specialist

As a Member Solutions Specialist, you build relationships with our members while resolving delinquency and preventing losses. You use your customer service skills, communication skills, and empathy to negotiate solutions in the best interest of our members and our credit union. Often, you are able to assist them in setting up a repayment plan that works for them and leaves them breathing a sigh of relief. You also help members with mortgage solutions, such as foreclosure, short sales, modifications, deeds-in-lieu of foreclosure, and forbearance.

Most of our members with delinquent accounts want to pay their debts, but they're overwhelmed. Clients usually respond well when they realize you are trying to help them. For those rare situations that are exceptionally challenging, you remain calm and professional while using your conflict-resolution skills. You collaborate with credit counseling agencies and attend court hearings as a representative of our credit union in regard to small claims, subpoenas, bankruptcy, and fraud.

You review past-due accounts and make recommendations for escalated debt collection steps and loss mitigation. You also make recommendations on courtesy pay and loan eligibility. Leveraging your detective skills, you perform skip-tracing and research to locate members and collateral. Additionally, you monitor deposit accounts for fraudulent practices, such as kiting, counterfeiting, and empty envelope deposits. You feel good about helping our credit union stay solvent while helping our members get back on top of their finances!

Qualifications for a Member Solutions Specialist

• One year of customer service, debt collections, lending, or call center experience
• Knowledge about debt collections procedures, regulations, and acceptable practices
• Knowledge about the Fair Credit Reporting Act and the Fair Debt Collection Practices Act
• General knowledge about consumer lending and mortgage lending processes
• Ability to gather, analyze, and compile financial data
• Proficiency with computers and software
• Valid driver's license
• Customer service skills

Two years of debt collections or credit counseling experience is preferred but multiple factors will be taken into consideration. Do you take initiative and make sound decisions? Can you maintain emotional control when under stress? Do you have excellent communication skills, both written and verbal? Can you effectively prioritize multiple tasks? Are you flexible and patient with interruptions? Do you handle confidential information with discretion? If so, you might just be perfect for this Member Solutions Specialist position!

Work Schedule

This full-time position in loss mitigation and credit counseling typically works 8-hour shifts on Monday - Friday. Travel by vehicle up to 50 miles per month may be required.

Ready to Join Our Team?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you have the right customer service skills and familiarity with lending practices to excel in this loss mitigation job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!