Desktop Support

Job DescriptionJob Description • The Mac Device Administrator is responsible for managing, securing, and supporting Apple macOS and Windows devices across the organization. • This role ensures reliable device performance, security compliance, and a high-quality end-user experience. Key Responsibilities • Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji). • Deploy, configure, patch, and maintain macOS and Windows systems and applications. • Enforce security policies including FileVault, malware protection, and OS compliance. • Provide Tier 2/3 support for Mac and Windows related hardware and software issues. • Automate device management workflows using scripts and profiles. • Maintain device inventory, licensing, and asset lifecycle management. • Collaborate with IT security and service desk teams. • Document standards, procedures, and troubleshooting guides. • Provide hands-on desktop, laptop, and peripheral support for Windows and macOS • Troubleshoot hardware failures, OS issues, application errors, and user accounts • Perform workstation imaging, setup, and deployment for new hires and replacements • Support printers, scanners, AV equipment, and other office peripherals" "3 years of experience administering macOS and Windows in an enterprise environment. • Strong knowledge of macOS architecture, security, and troubleshooting. • Experience with Apple Business Manager and MDM platforms. • Proficiency in shell scripting (Bash or Zsh). • Understanding networking fundamentals and identity management. • Excellent communication and documentation skills. Preferred Qualifications • Jamf or Apple certifications (Jamf 200/300/400, Apple Certified IT Professional). • Experience integrating macOS with Azure Entra, SailPoint, or other IdPs. • Knowledge of compliance frameworks (SOC 2, NIST, PCIDSS, ISO 27001). • Experience supporting mixed OS environments." Skills: Automated Release Management~Master Data Management (MDM)~Firewall Administration - Security Management (IT IS)