Ticket Service Representative

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Job Summary

The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Representative. The Ticket Service Representative interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.

Responsibilities

• Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.
• Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
• Serve as the ticket manager for two or more Olympic Sports
• Assist ticket managers with home/away athletic events to include working in a gameday capacity.
• Work with various ticket managers to learn topics to further career in ticket operations.
• Provide game day assistance to individuals and coordinate high volume ticket distribution areas.
• Process orders for season tickets, single game tickets, and coordinate disposition of items.
• Process and balance financial transactions for tickets, parking, and donations.
• Generate batch reports for University audit and prepare cash deposits.
• Manage multiple administrative duties while responding to phone, email and personal contacts.
• This position requires evening and weekend hours with advance notice.
• Perform other duties as assigned.

Required Qualifications*

• Bachelors degree

Desired Qualifications*

• Previous ticket representative or ticket office experience.
• Paciolan experience desired.