Front Desk Representative - Orange City

Job Description

Job Description

Position Summary: The Front Desk Rereceptionist serves as the first point of contact for patients and visitors. This role supports patient check‑in, manages multi‑line phone calls, verifies and updates patient and insurance information, schedules appointments, and assists with overall front office operations to ensure a welcoming, efficient, and patient‑centered environment.

About the Role:

Are you looking to start or grow your career in a fast-paced orthopedic setting? Florida Orthopaedic Associates is seeking a dependable Front Desk Receptionist to enhance the patients experience. In this full-time position, you will play an essential role, being the first FOA employee patients come into contact with when visiting our clinics. It is important for every patient to feel seen, heard, and cared for.

You will responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, preparing paperwork, while providing excellent customer service and helping ensure smooth clinic flow. This is a great opportunity for someone who is eager to learn, thrives in a team environment, and is looking for long-term growth in orthopedics.

Hours:

Monday-Friday

  What You'll Do

• Prepare the front desk area for clinic opening
• Greet patients warmly and assist with check‑in procedures
• Provide intake tablets or forms and assist patients as needed
• Verify photo ID and insurance cards; update records accurately
• Ensure insurance authorizations and benefit verifications are current
• Answer and route incoming calls promptly and professionally
• Schedule, reschedule, and cancel appointments
• Monitor patient flow and communicate delays to staff and patients
• Collect co‑pays and patient balances per office policy
• Maintain strict adherence to HIPAA and confidentiality standards
• Perform other duties as assigned 

What Makes You a Great Fit:

• You thrive in a fast-paced, high-volume clinic environment
• You are highly organized, detail-oriented, and confident managing multiple priorities
• You take ownership of your responsibilities and support your team proactively
• You value teamwork, accountability, and delivering excellent patient service
• You are tech‑savvy and committed to accurate, timely documentation  

What You Need:

• High School Diploma or equivalent (required)
• Strong communication skills and a professional presence

Bonus if You Have:

• Two years of experience in a medical office or clinic setting (preferred)
• Familiarity with insurance authorizations and benefit verifications (preferred)
• Experience in orthopaedics, clinics, or a high-volume practice
• Athena EMR experience
• Experience in orthopedics or another specialty clinic

What We Offer:

• A stable, full-time assignment with a growing orthopedic practice.
• Hands-on clinical experience with skilled providers
• Team-oriented environment focused on high-quality patient care
• Opportunity to build long-term career growth in orthopedics
• Benefits, PTO, and paid holidays

About Florida Orthopaedic Associates

For more than 55 years, Florida Orthopaedic Associates has been committed to providing compassionate, state-of-the-art care to the communities we serve. That commitment has earned the trust of both patients and referring providers, making us a leading orthopaedic practice in Central Florida. Our team of fellowship-trained physicians delivers advanced non-surgical and surgical treatment options, with convenient access to specialists and same-day orthopaedic care across Central Florida, including DeLand, Orange City, Lake Mary, New Smyrna Beach, and Port Orange.

Orthopaedic Solutions Management is a Drug Free Workplace  

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.