Commercial Agency Support Representative

Commercial Agency Support Representative Salary: $26.46 per hour / $53,300 annually Location: Fredericksburg, VA office This role is for experienced local or agency and trucking professionals focused on supporting business-to-business relations with insurance agents across the country. You’ll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Responsibilities Under direct supervision, learn processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance. Receive formal classroom training and begin to handle sales and service inquiries related to Commercial Auto Insurance. Provide personalized service that demonstrates the value of building an agency relationship with GEICO. Handle heavy call volume and stressful situations in a fast‑paced call center environment. Qualifications & Skills Minimum of 2 years of customer service or administrative support experience. Preferred experience working in an insurance agency or as a trucking insurance agent. P&C license preferred. Ability to effectively communicate verbally and in writing. Ability to troubleshoot applications and elevate issues as needed. Strong organizational and priority‑setting skills; able to follow complex instructions, resolve conflicts, and facilitate conflict resolution. Ability to multi‑task and learn large amounts of technical and procedural information. Minimum of high school diploma or equivalent; college degree or currently pursuing preferred. Must be able to, with or without accommodation, perform essential functions: seeing, hearing, typing, and speaking. Must be able to speak in a professional manner by telephone. Associate must attain and maintain the required licenses issued by the state insurance department. Must perform duties at a stationary workstation. Must be able to handle heavy call volume and stressful situations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being. Financial benefits including market‑competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility – we provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. #J-18808-Ljbffr