Branch Operations Support (Public Benefits Specialist Entry) Bilingual Arabic Preferred Not Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Summary of Duties Serve as the first person of contact in most local offices for Oregonians, providing a welcoming environment for families while maintaining the front desk and providing financial desk responsibilities. Use a trauma‑informed lens to provide the best care. Support the office's infrastructure by assisting with day‑to‑day operations and helping families. Help Oregonians use the online Oregon Eligibility system for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid by phone and/or in person to resolve any questions or concerns. Minimum Qualifications Two years of experience working in a reception area or call center involving a high volume of work such as data entry, ensuring application information is complete and accurate, and completing necessary documents; OR An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center; OR An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes Skilled in de‑escalating high‑stress or volatile situations by recognizing behavioral cues, maintaining a calm and respectful presence, and applying trauma‑informed communication tailored to individual needs. Skilled in conveying complex information clearly and professionally, both verbally and in written form, to clients, team members, and external agencies. Experience adjusting workflows, priorities, or approaches in response to new information or organizational direction. Demonstrates adaptability and positivity in the face of change, including new processes, technologies, or organizational priorities. Proficient in digital tools, such as Microsoft Word, Excel, email systems, and online search tools. Demonstrated willingness to uphold core values, embracing anti‑racism and applying principles of diversity, equity and inclusion. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until reaching the top of the listed salary range). Comprehensive benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Working Conditions Work schedule is 8 a.m. – 5 p.m., Monday – Friday. Work is conducted in‑office and in‑person at the Beaverton ODHS office. May require sitting at a terminal or telephone for prolonged periods. Interaction with a wide range of people, including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance and flexibility/adaptability are essential due to a changing environment with regular policy, program, and technical adjustments. Background Checks and Requirements If selected, a criminal history and background check will be conducted; adverse findings may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, I‑9 and E‑Verify requirements must be completed. Driver record screening is part of the pre‑employment background check; a driving record that does not meet agency standards will not, by itself, disqualify an applicant when driving is not an essential function of the position. Employment Preference Eligible Veterans and Oregon National Guard servicemembers who meet the qualifications of the position will be awarded candidate preference. Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Contact Information The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-203256. Email: View email address on click.appcast.io Phone (call or text): View phone number on click.appcast.io #J-18808-Ljbffr Oregon Department of Human Services