Member Experience Associate

Downriver Family YMCA, 16777 Northline Road, Southgate, Michigan, United States of America Job Description Posted Monday, July 6, 2026 at 4:00 AM The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y! Now Hiring at the Downriver Family YMCA YMCA Employee Benefits FREE Family Membership & Discounted Access to Programs Flexible Scheduling Family-friendly Work Environment Employee Assistance Program & Retirement Plan General Function The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards. Education/Experience/Training/Certifications At minimum, a high school diploma or equivalent (18+ years of age) Experience in customer service, preferably in a busy atmosphere, and typing knowledge Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter. Job Duties & Responsibilities Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values Performs other assigned duties as directed by Supervisor Abilities & Skills Ability to participate in all physical aspects of the position. Ability to sit and stand from a seated position when interacting with members. For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page ( ym­ca­de­troit.org/careers ). The YMCA of Metropolitan Detroit (“YMCA”) is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law. The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and with staff very seriously and will fully cooperate with authorities in any case of abuse. #J-18808-Ljbffr