Service Advisor

Job Details

Job Location: Paul Miller BMW - WAYNE, NJ 07470

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn't just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees.

What We Offer

• Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Reimbursement Program
• 401K & Roth Investment Options
• FSA for both Health and Dependent
• Paid Time Off (Vacation, Sick & Holiday!)
• Short Term/Long Term Disability Insurance
• Multitude of Employee Events

Responsibilities

• Utilizes exception customer service skills to assess automotive problems and promote services by listening to customer's description of symptoms
• Able to clarify description problems, conduct inspections, check vehicle maintenance records, and examining service schedule.
• Verifies warranty and service contract coverage by examining records and explaining provisions and exclusions.
• Provide competitive estimates by costing materials, supplies, and labor, ultimately calculating customer's payment, including deductibles.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and service required; obtaining approval signatures; entering the order into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
• Capable of de-escalating customer complaints and prioritizes maintaining high customer satisfaction standards.
• Checking on the progress of the vehicle during servicing and relaying communication to customer when technicians discover additional problems
• Responsible for ensuring customer approval to provide additional work and be able to explain the scope of work performed and potential charges

Qualifications

• Two (2) year experience in an automotive dealership position
• General knowledge of vehicles
• Strong verbal, written & electronic communication
• Ability to effectively communicate with customers, employees, vendors & manufacturers
• Valid driver's license and clean driving record
• Must be willing to submit to a drug screen & background check.

Paul Miller Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.