Director of Workforce Development

Director of Workforce Development and Adult Education Department: Workforce Development Reports to: VP of Industry Engagement Supervises: 1-5 FLSA Status: Exempt Summary This position leads and directs the operation of the Workforce Development and Adult Education program promoting the integration of the Financial Opportunity Center (FOC) model. Major components include 1) workforce readiness and career/job placement, 2) adult education (ELL, digital skills, etc.), 3) varied industry‑specific bridge to career training tracks, 4) financial coaching, 5) income support services, 6) develop and maintain employer partner relationships, and 7) support program fund development. Essential duties and responsibilities Workforce Development Oversee all aspects and ensure the operational success of the Work Force Development (WFD) program services and activities. Identify opportunities to strengthen and enhance programs through fund development, resource identification, networking, and cultivation of collaborative partnerships. Oversee job placement and client workforce readiness training. Develop partnership networks including governmental, educational institutions, unions, and private sectors. Knowledge of community and labor force dynamics, environments, and needs. Supervise, train, cross‑train staff to support the FOC model and achievement of departmental goals. Conduct public presentations to increase community awareness of programming and services. Submit monthly, quarterly and annual programmatic and fiscal reports. Assist in the preparation of budgets. Participate in professional development through conferences, workshops, webinars, etc. Coordinate, plan, promote, and execute successful career fairs. Identify and lead opportunities for special WFD initiatives and provide coordination, oversight, linkage facilitation, and provision of services(s). Identify and lead best practices for employment training and development. Provide one‑on‑one career coaching, client support, and career placement as needed. Outcome tracking Oversee CRM/MIS (Salesforce) weekly, monthly, and quarterly updates of client and program outcomes. Act as department representative by collaborating with internal departments, external workforce development entities, and industry representatives to address current and emerging workforce needs/opportunities. Participate in various boards, partnerships, and advisory groups related to WFD. Develop relationships with local institutions and community organizations Coordinate and oversee Memorandum of Understanding between partners and GCI. Perform other duties as assigned No additional duties are specified beyond the essential responsibilities described. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Qualifications Required: Associate’s degree or an equivalent combination of education, work experience, and certifications. Bilingual (English/Spanish, oral and written) required. 5+ years of proven and successful leadership and management experience. Excellent Interpersonal and Communication Skills – written and oral, aptitude in a public presentation. Excellent relationship development and management skills. Medium level or greater in MS Suite, Google Suite, Internet, and management information systems, (i.e. Salesforce, Paycor, etc.) Ability to work in a non-judgmental way with a diverse range of people, maintaining a respectful and inclusive culture. Must have a valid driver’s license and reliable transportation. Preferred: Bachelor’s Degree from an accredited educational institution and significant professional experience (two to five years). Strong understanding of the workforce, income support, financial literacy, and coaching. Previous work experience with the target population, and/or the ability to provide coaching services in a culturally and linguistically appropriate manner. Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Prolonged periods of sitting at a desk. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position also requires regular talking and hearing. Specific vision abilities required by this job include close vision, such as the ability to read handwritten or typed material, and the ability to adjust focus. In addition, the position requires distance, color, peripheral, and depth perception vision abilities. The position requires the individual to meet multiple demands from several people and interact with other staff. The employee is required to stand, walk, use hands to handle, or feel, and reach with hands and arms. This job requires the ability to occasionally lift office products and supplies, up to 20 pounds. Equal Opportunity Employer GCI is committed to a policy of equal opportunity for all employees and applicants for employment without regard to race, religion, color, creed, ancestry, age, sex, gender, national origin, marital status, pregnancy, citizenship, disability, genetic information, veteran status, service member status or any other category protected by federal, state or local law. Preventing discrimination is the responsibility of every employee in the way employees treat and interact with one another. Therefore, GCI expects all work relations to be business‑like and professional, free of bias, prejudice, harassment, and/or discrimination. GCI’s policy of Equal Opportunity extends to all conditions of employment including, but not limited to, recruitment, hiring, placement, training, compensation, discipline, transfers, separation, layoff, recall, leave of absence, and promotion. GCI will not tolerate any discrimination in the workplace, and it is expected that any employee who believes they have been subjected to any practice that appears to be inconsistent with this policy will contact Human Resources. Improper interference with the ability of GCI's employees to perform their expected job duties is not tolerated. GCI encourages reporting incidents or concerns regarding discrimination to the Director of Human Resources, so that prompt and constructive action can be taken. According to this policy, there will be no retaliation or adverse action against an employee for raising an issue or complaint. The report will be investigated to determine what, if any, responsive action is necessary and appropriate. Any employee found responsible for an inappropriate or discriminatory act will be subject to disciplinary action, up to and including separation. #J-18808-Ljbffr