Customer Service Representative - Kennebunk, ME

Job Description

Job Description

Customer Service Representative

Join a Growing Team in Kennebunk, ME!
$20/hour | Weekly Pay | Monday–Friday | 40+ Hours/Week

A growing manufacturing company in  Kennebunk, Maine is looking for a dependable, energetic  Customer Service Representative to become an important part of their team.

What You’ll Do

• Be a friendly and professional point of contact for customers by phone and email
• Keep customers updated on orders, lead times, and production status
• Work closely with the production team to coordinate rush and expedited orders
• Track work-in-progress (WIP), update spreadsheets, and prepare reports
• Manage customer-requested changes and help prioritize time-sensitive orders
• Prepare professional customer quotes using established pricing
• Coordinate order details and requirements between customers and production
• Assist with customer surveys, trade shows, and other customer-focused activities
• Use QuickBooks for reporting and other customer service-related tasks
• Read basic blueprints when needed —  training is available!

What We’re Looking For

You don’t need to know everything on day one. We’re looking for someone who is:

• Reliable, dependable, and ready to take ownership
• Friendly and professional when working with customers
• An excellent communicator, both verbally and in writing
• Organized and detail-oriented
• Comfortable juggling multiple priorities in a busy environment
• A confident computer user with Microsoft Office experience
• A problem-solver who knows how to stay calm and find solutions
• Able to work independently while also being a strong team player
• Equipped with a high school diploma or equivalent

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.