WMS-System Specialist-Superuser

Fraud Alert: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to View email address on click.appcast.io. Position: WMS-System Specialist-Superuser (Job ID: 120342) Location: Fort Worth, Silver Creek Rd, USA Division: Solutions Time Type: Full Time Position Summary: The System Specialist WMS Design is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining, and supporting the facilities computer systems. The Specialist will provide general maintenance and system updates on network hardware and software, analyze problems, monitor networks to ensure their availability to users, and gather data to evaluate system performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Essential Duties And Responsibilities Acts as the primary support of the client’s systems solutions for the user community. Develops and maintains tracking tools for support service requests and resolutions by location and resource Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application Works with the company’s team to successfully close support service request issues and support testing activities Works with project teams to help implement, maintain, and improve Internal Systems Ensures that company and company assets are maintained responsibly Effectively communicates relevant IT-related information to site management and client management (as appropriate) Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together. Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. Maintain communication with corporate IT and operations staff. Will work with corporate IT to resolve complex issues. In collaboration with IT determines ways to store, organize, analyze, use, and present data. Will produce regular reports on a daily, weekly and monthly basis. Will ensure all RF Standard Operating Procedures (SOP’s) are current. Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns. Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues. Will refer questions to appropriate person when needed. Responsible for professional verbal and written communication with all internal and external customers. Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors. Assist with various research projects and/or special projects. Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility. Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance. Sets goals to provide continuous improvement for assigned site Other Duties Performs other duties as required. Supervisory Responsibilities N/A Skills & Abilities Mid to Senior Microsoft Office skills Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region. Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS Wi‑Fi experience / RF systems and equipment experience Salary: Expected base pay range is $75,000.00 – $85,000.00 per year. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits: Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity: DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV - Global Transport and Logistics