SRE Engineer

SRE EngineerLocation: Atlanta, GA (Hybrid)Qualifications:Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.Hands-on experience with incident management and 24/7 production support models.Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.Experience building and maintaining monitoring dashboards.Strong troubleshooting skills across infrastructure, networking, and application layers.Working knowledge of CI/CD pipelines and AWS deployment processes.Experience working with databases and Unix/Linux environments.Key ResponsibilitiesIncident Management and Production SupportProvide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.Participate in on-call rotations, major incident bridges, and post-incident reviews.Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.Monitoring and Operational HealthPerform regular health checks across applications, infrastructure, and AWS services.Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and ThousandEyes.Respond proactively to alerts related to resource utilization, latency, errors, and availability.Maintain and improve monitoring and observability dashboards.