Salesforce Database Administrator

Job Description

Job Description

We are seeking a motivated Salesforce Administrator to support our nonprofit’s constituent management functions across our CRM, marketing, and program operations. This highly visible, hands‑on role partners closely with teams across the organization to deliver Salesforce administration, user support, training, and system optimization. The Salesforce Administrator manages day‑to‑day configuration and enhancement of Salesforce Sales Cloud with Nonprofit Success Pack (NPSP), Marketing Cloud, and the new Nonprofit Cloud (NPC) including third‑party integrations. This role responds to user inquiries; oversees data management and reporting; and collaborates with stakeholders to automate processes and maximize Salesforce capabilities in support of organizational goals. Reporting to the Senior Salesforce Director, this role translates operational needs into scalable solutions that strengthen fundraising, marketing, outreach, and core program workflows. AmeriCorps and City Year alumni are encouraged to apply.

Key Responsibilities:

• Administer and optimize Salesforce Sales Cloud with Nonprofit Success Pack (NPSP) and Marketing Cloud, including management and implementation of third‑party integrations and the Sales Cloud–Marketing Cloud connection.
• Handle second-level tickets in the new Nonprofit Cloud (Salesforce NPC).
• Provide end‑to‑end Salesforce administration and user support across the organization, serving as first‑level support, managing escalations, and delivering troubleshooting and training as needed.
• Partner with internal departments and external vendors to translate business needs into system enhancements and scalable solutions.
• Configure and customize Salesforce functionality—including objects, fields, flows, security, page layouts, and user access—to support operational and fundraising requirements.
• Perform data management and integrity activities, including imports, exports, audits, cleanup, deduplication, and ongoing maintenance of core data objects such as contacts, leads, campaigns, cases, reports, and dashboards.
• Design, build, and distribute standard and advanced reports and dashboards to support internal decision‑making and external reporting needs.
• Test system changes, resolve defects, and monitor platform performance to ensure stability, data quality, and reliability.
• Drive continuous improvement by automating manual processes, enhancing support workflows, expanding self‑service capabilities, and recommending new Salesforce features and best practices.
• Contribute to cross‑functional initiatives and strategic planning efforts, promoting adoption and effective use of Salesforce across fundraising, marketing, outreach, and volunteer management.
• Participate in assigned team, departmental, and organizational meetings and events.

Qualifications & Competencies

• A minimum of 3 years of administrator experience with Salesforce, Raiser’s Edge, or an equivalent system required.
• Experience in Marketing Cloud or strong SQL knowledge.
• Able to design and develop business solutions leveraging Salesforce declarative programming and administration (custom objects, reports, workflows, assignment rules, flows), working with the stakeholders to define requirements, build, test, UAT, and implement.
• Excellent communication and interpersonal skills, ability to communicate technical issues to a non-technical audience.
• Strong customer service orientation.
• Demonstrated commitment to data integrity and quality control.
• Capacity to train staff in foundational data entry techniques and use of CRM tools to develop reports and create dashboards.
• Previous experience working in a client-facing role.
• Willingness to further enhance knowledge by taking Salesforce certification exams.

Preferred Qualifications:

• Salesforce Administrator certification preferred.
• Experience in a nonprofit organization, particularly with NPSP or Nonprofit Cloud.
• Knowledge of data migration tools and ETL processes.
• General nonprofit experience, as well as commitment to the nonprofit sector.

Additional

Equal Employment Opportunity

Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the role.

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The office for this job is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals. For some RMH-NY guests, medical treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for some radioactive material to be present in guests who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH will receive radiation doses that would exceed the general public limit (100 millirem per year).
• The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events.
• The role involves sitting, standing, and walking for extended periods, as well as carrying outreach materials.

Other

• This job description is an overview of major duties, activities and responsibilities required for the role.
• This description is not intended to be a complete list of all tasks required for the role.
• Responsibilities will change with the needs of the organization.

YOU WILL THRIVE IF YOU ARE...

• Passionate about mission-driven work and motivated by using technology and data to support meaningful outcomes for the communities we serve.
• Naturally curious and analytical, enjoying the challenge of investigating issues, identifying root causes, and designing thoughtful solutions.
• A collaborative relationship-builder who values partnership, service, and helping others succeed through effective use of technology.

SUCCESS IN THE FIRST YEAR

• Become a trusted advisor to staff across the organization, helping teams maximize Salesforce capabilities to achieve their goals.
• Implement meaningful improvements to data quality, reporting, and system processes that increase confidence in organizational data and decision-making.
• Support the successful evolution of the organization's Salesforce ecosystem, including adoption and optimization across Sales Cloud, Marketing Cloud, Nonprofit Cloud, and integrated tools.