Automotive Service Advisor/Service Writer

Job Description

Job Description

Service Advisor
Location: Rockville, VA
At Stephen’s Automotive, our mission is to employ motivated individuals who value teamwork, integrity, and outstanding customer service. We believe in providing true value to our customers through ethical business practices, professional interactions, and quality automotive repair.
We are seeking an experienced Service Advisor to join our fast-paced, independent automotive repair facility. The ideal candidate will be organized, customer-focused, and skilled at managing front-office operations while supporting a team of highly trained technicians.

Why Join Us?
Stephen’s Automotive is a family-owned and operated repair facility serving the Rockville community. Our team brings more than 100 years of combined automotive experience and is committed to professionalism, integrity, and exceptional customer service. We work on all makes and models and strive to create a workplace where employees are respected, supported, and given opportunities to grow.

If you're looking for a long-term career with a company that values your expertise and treats you like family, we'd love to hear from you.

Benefits & Compensation:

• Competitive pay based on experience.
• Paid Time Off (PTO).
• Health benefit contribution.
• 401(k) retirement plan.
• Ongoing training and professional development opportunities.

Position Requirements:

• Minimum of 3 years of experience as a Service Advisor or Service Writer.
• Strong customer service, repair estimating, parts procurement, and repair order dispatching skills.
• Excellent verbal and written communication abilities.
• Ability to interact professionally with customers in person, over the phone, and through digital communication.
• Medium-duty and diesel truck experience preferred, but not required.
• Experience using shop management software, email, and customer relationship management (CRM) systems.

Key Responsibilities:

• Greet customers, assess vehicle concerns, and provide accurate repair recommendations.
• Answer incoming calls, schedule appointments, and maintain customer communications.
• Prepare repair orders and accurate estimates.
• Utilize professional sales techniques and excellent phone etiquette.
• Keep customers informed throughout the repair process.
• Coordinate workflow between technicians and customers to ensure efficient bay utilization.
• Manage repair order dispatching and shop scheduling.
• Assist with billing, accounts receivable, and accounts payable functions.
• Maintain accurate records using point-of-sale and shop management software.

Apply today and become part of a team that keeps Rockville moving!

To Apply: Submit your resume or contact Stephen’s Automotive to schedule an interview.