Front Desk Assistant - Issaquah Senior Center

Front Desk Assistant

The City of Issaquah is seeking a customer service focused professional for the position of Front Desk Assistant at the Senior Center! This part-time non-regular position provides weekday and weekend service desk coverage and departmental support. This is a high-volume facility that requires exceptional customer service skills, high energy, and the ability to function independently at times. The ideal candidate will have the skills required to perform the functions of the job and other duties as assigned. This position provides important support for our diverse program offerings and customer base.

Come join our team! Our mission - We enhance lives through public service.

Essential Functions

• Service customers by providing program and facility information, registration support, accurate account maintenance, and other tasks as necessary.
• Communicate effectively both orally (in person and via phone) and in writing (via email), and follow established communication procedures, guidelines, and policies.
• Perform a variety of administrative tasks such as: record keeping, report preparation, data entry, preparation and maintenance of detailed program records, and other duties as assigned.
• Accurately manage cash, check, and credit transactions, reports, and deposits.
• Provide assistance to other departmental staff as needed.
• Promptly respond to complaints and grievances and provide appropriate solutions.
• Communicate inventory and supplies necessary for regular office operations.
• Provide recommendations that increase the value of our community's experience.
• Maintain a clean and hazard free work environment, including staff offices and all public areas.
• Participate in staff meetings and other events as required.
• Establish and maintain effective working relationships with other employees, agencies, and the public.

Qualifications

• High school diploma or G.E.D.
• Clerical or office experience, preferably in the public sector.
• Any combination of education and experience that would provide the desired skills, knowledge, and abilities.
• Qualified applicants must pass a criminal background check prior to hire.
• Ability to work a variety of hours to be determined at the time of interview, which may include a variety of 4-6 hour shifts.

Knowledge, Skills & Abilities

• Ability to learn Explor Rec Registration Software and Point of Sale systems and practices.
• Ability to function across all Microsoft Office applications.
• Customer support experience, including excellent phone handling skills and active listening.
• Ability to perform a variety of clerical work requiring some exercise of judgment.
• Knowledge and application of proper grammar, style, syntax, spelling, punctuation, and arithmetic.
• Excellent organizational skills.
• Knowledge of office practices and procedures.
• Knowledge of recreational programs and facilities.
• Experience working in a public agency.
• Ability and willingness to help out in the kitchen or drive trips.
• Ability to remain calm and composed during sensitive or challenging situations and adapt/respond to a variety of styles and personalities.
• The employee may be required to push, pull, lift, and/or carry up to 25 pounds.
• Ability to work in a loud, high-energy environment.
• Enjoy working with a variety of people and serving the public.