Senior Operations Coordinator

About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.

Why join us now?

• Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge-acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
• Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
• Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

About the Role

Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices.

As a Senior Operations Coordinator , you'll be a trusted lead on the frontline delivery operations team, owning high-priority workflows, supporting newer team members, and helping uphold daily quality. You'll serve as a go-to operator during live coverage and help identify trends that improve how we work. This role offers opportunities to grow into specialization or leadership over time, but most importantly, it's for someone who takes pride in operational excellence and wants to make a difference in healthcare.

What You'll Do:

• Deliver Operational Excellence : Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows.
• Own Shift-Level Execution : Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed.
• Mentor and Support Peers : Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts.
• Maintain High Quality : Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation.
• Collaborate Across Teams : Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations.
• Handle Operational Exceptions : Confidently manage outlier cases and serve as a problem-solver for your shift.

About You

Experience

• 2+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment
• Experience supporting or leading shift-based teams, QA efforts, or workflow escalations

Nice-to-have

• Startup experience
• Familiarity with EHRs, HIPAA compliance, or healthcare workflows

Attributes

• Detail-Oriented : You're reliable, accurate, and catch what others might miss
• Executional Drive: A focus on getting things done, moving quickly, and delivering for our partners
• Team-First Mentality : You raise the bar for others, not just yourself
• Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.
• Thrive in Ambiguity: Can work in the dynamic nature of a startup, seeing change as an opportunity
• Strong Communicator : You're clear, concise, and comfortable relaying info across teams and levels

Compensation & Benefits

• Compensation: $50,000-65,000 annually
• Equity: Ownership in a high-growth, AI-native startup
• Benefits: (Almost) fully covered medical, dental, vision, and 401(k)
• PTO: Flexible time off - we work hard and encourage recharging