Senior Product Specialist

Ambulatory Clinical Informatics

The Ambulatory Clinical Informatics team collaborates with external and internal departments to strategize, develop, test, launch, and monitor EHR business initiatives whilst focusing on patient safety and providing an optimized clinical end user experience. This includes all phases of the product development lifecycle including but not limited to determining the strategic target markets, outlining and communicating business justification and ROI, testing and validating vendor products & services, determining the educational and communication strategy, leading to successful implementation and continuous support and optimization.

Supervisor: Clinical Application Manager

Duties include but are not limited to:

• EHR Subject Matter Expert, able to oversee and resolve complex issues affecting multiple practices and specialties with thorough understanding of clinical workflows.
• Establish clinical best practices meeting both clinical guidelines and regulatory requirements.
• Support end users and clinicians throughout the implementation phase to ensure proper use of the EHR platform and adherence to our workflow standards.
• Observe provider and end user feedback to identify training gaps and workflows that may need optimization.
• Research and propose EHR builds based on evidence-based practices.
• Uses clinical judgement to determine best practices and workflows in the customization, implementation and optimization of EMR application.
• Collaborate with Payor Initiatives team as clinical workflow resource for development of MACRA measure logic updates throughout the year, as well as support the Government Programs team in providing clinical workflow support in relations to measure performance.
• Provide day-to-day EHR support and implementation support to clinical end users and division support resources.
• Enthusiastically provide general support in many areas of EHR while emerging as a subject matter expert.
• Work hands on with cross-functional teams, serving as the clinical representative to validate and perform gap analysis between new functionality and business needs.
• Develop and facilitate process documentation for the Ambulatory EHR team to standardize workflows.
• Provide clinical resources, coordinate regulatory and technical resources, optimize clinical workflows, resolve issues, assist with development of end user education, and communicate updates to all clinical field personnel.
• Ability to plan and coordinate activities, manage priorities, personal, and employee time effectively, distribute workloads, and delegate responsibility and authority without loss of supervisory control.
• Thinks and acts independently, starts new assignments and opportunities without prompting, contributes ideas and projects, and promptly addresses problems.
• Works with minimal supervision to lead various projects (both large and small scale) in defining, documenting, pilot, and deployment of EHR solutions.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.

Education: Bachelor's Degree is required in: Nursing, Medicine, or equivalent.

Experience: 3 or more years supporting health information systems. 4 or more years healthcare experience. Experience in training providers and their staff. Experience in the project management and implementation of Ambulatory HER system(s).

Technical Requirements: Proficient with Microsoft Suite. Jira or similar Agile/Kanban software (Preferred). Proficient with modern EMR's & accompanying healthcare related products/integrations. Understanding of database & front-end relationships.

Certification/License: Registered Nurse Informatics (Preferred).