Shift Supervisor - Silverado Ranch

Job Description

Job Description

PAY RATE: $13.00/hr.

ABOUT THE ARC:

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM:

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “ Do The Most Good ” at our Redondo Beach Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. 

EMPLOYEE BENEFITS OFFERED:

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

As our enthusiastic and hardworking SHIFT SUPERVISOR, you will be responsible for (but not limited to): 

• Takes an active role and partners with the Store Manager in the day-to-day operation of the store.
• Assumes responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
• Provides coaching, training, and development to the Store Employees.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• In absence of Store Manager and Assistant Manager, communicates any personnel issues with District Sales Manager.
• In absence of Store Manager and Assistant Manager, coordinates daily morning and shift change team meetings.
• Supervises employees in performance of duties to ensure compliance with published directives and guidelines.
• Provides training for new personnel on store policies and procedures and the level of Customer Service expected by The Salvation Army.
• Completes all tasks as assigned by the Assistant Manager, Store Manager, District Sales Manager, Command Retail Directors and Command Administration.
• Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - In absence of Store Manager, ensures that the Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Is able to effectively plan the rotation of goods via the daily rotation schedule in conjunction with ARC warehouse employees.
• Donation Attendant (s) - In absence of Store Manager, ensures that the Donation Attendants are working effectively and efficiently as outlined in the Donation Attendant Job Description.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers, and banking of cash receipts as per ARCC policy.
• Attends Monthly Store Meetings.
• Assists the Store Manager in ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Assists with Weekly Store Meetings with store teams.
• Responsible for the protection of property and building.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implement appropriate loss prevention measures as directed.
• Performs other written or verbal duties as may be assigned by the Store Manager, District Sales Manager, Command Retail Directors, and Command Administration.

Qualifications to be considered for this position:

• High School diploma/GED or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to operate and understand using a scale to price goods at checkout.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.