Retail Sales Associate

EZCORP Retail Sales Associate / Customer Service Team Member

Pay range is based on experience from $12.50 – $15.00 per hour.

We want you to join us to build a career, not just get a job. At EZCORP we seek Retail Sales Associates / Customer Service Team Members to lead today and take on greater roles tomorrow. When you bring your passion for exceptional service, we offer development opportunities and career plans to strengthen your skills in a dynamic, fun, and fast-paced environment, with competitive salary, excellent bonus potential, and great benefits.

Urgent and immediate hiring for the position of Retail Sales Associate / Customer Service (Pawn Shop)! Apply easily today!

Working at EZCORP is not just a job; it’s a professional career. We offer a structured growth path that provides you the opportunity to develop your skills in a fun and dynamic retail environment.

Our Retail Sales Associate / Customer Service (Pawn Shop) position offers a competitive salary based on experience, with real opportunities to increase your earnings and advance your career as you develop new skills.

Growth opportunities:

• Stand out and explore opportunities to be promoted to Lead Pawnbroker (Shift Leader).
• Follow the professional path and apply for an Assistant Manager position, which includes a 6-month training program to prepare you to run your own store.

In addition to an excellent professional career, we offer:

• Comprehensive benefits package (Medical, Dental, Vision, Supplemental Life and AD&D Insurance)
• Company-paid short-term disability insurance
• Competitive salaries
• Uncapped monthly bonus potential, based on store and employee performance
• Attractive work schedules, better than traditional retail
• 401(k) plan with company contribution
• Generous paid time off
• Holiday pay
• Employee discount in store

What can you expect as a Retail Sales Associate / Customer Service (Pawn Shop)?

This position will give you the opportunity to interact daily with customers, helping them with sales and enjoying the negotiation process to reach satisfactory agreements on items such as jewelry, electronics, musical instruments, and much more.

As part of our in-store customer service team, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other responsibilities include, but are not limited to:

• Providing excellent customer service by greeting and interacting with them in person and over the phone.
• Processing sales, loans, and extensions.
• Performing store opening and closing duties.

Requirements for the position

As a member of our customer service team, you must be highly motivated, have a positive and sociable attitude, as well as a strong work ethic. Excelling in customer service and building relationships will allow you to grow within EZCORP.

• High school diploma or GED.
• Experience in customer service, cash handling, or retail sales.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check (conducted after a conditional offer).
• Compliance with all company policies, procedures, and regulations.
• Knowledge of commonly pawned items, such as tools, jewelry, and electronics (desirable).
• Sales experience (desirable).
• Bilingual (desirable).

Be part of something bigger

EZCORP operates a diverse family of brands in the United States, including EZPAWN, Value Pawn & Jewelry, Easy Pawn, USA Pawn, maX it Pawn, Premier Pawn, Cash Pawn, Max Pawn Luxury, and La Familia Casa de Empeño, among many other regional brands. This gives you the stability of a large organization with the close environment of a local business.