Technical Support Engineer (Cloud / Application Support)
Artech Information Systems LLC
Request-ID: 66228-1
Title: Agiloft Developer
Locations: Stamford, CT/Remote
Duration: 6 Months
Salary Range: $55 - $60/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2. Role Descriptions:
Required Skills: CloudBees, Must Have 4 to 7 years in MS Word.
Experience Required: Overall Experience is Required is 6 to 8 years.
Company Benefits & Culture
Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks
Title: Agiloft Developer
Locations: Stamford, CT/Remote
Duration: 6 Months
Salary Range: $55 - $60/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2. Role Descriptions:
- Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them.
- Follow all ticket SLA and notation departmental guidelines.
- Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
- Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues.
- Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
- Perform routine server installations and refresh following documentation to ensure maximum availability.
- Maintain accurate and detailed records of customer interactions, including support tickets and resolutions.
- Validate and escalate more complex technical issues to the appropriate teams
- A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues.
- Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills.
- Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn complex and wide-ranging programs.
Required Skills: CloudBees, Must Have 4 to 7 years in MS Word.
Experience Required: Overall Experience is Required is 6 to 8 years.
Company Benefits & Culture
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks
Vacancy posted 4 days ago
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