Patient Navigator

Navigator

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Position Overview

The Navigators role is to assist patients in navigating the medical system to complete a medical evaluation and initiate HIV-ART Therapy. The Navigator reinforces adherence education with the patients and provides support to the patient throughout the process. The Navigator attends and schedules clinic visits with the patients and assists the clinical providers with managing the patience and clinic sessions. The Navigator is responsible for assisting with meeting data entry and reporting requirements for grant funding agencies.

Key Essential Functions

• Schedules patient appointments, provides reminders and accompanies clients to off-site appointments.
• Clarifies information and answer questions regarding disease pathology, treatment eligibility and evaluation, HIV/AIDS treatment and medications, and managing co-morbidities
• Provides socio-emotional support to patients and help them to establish valuable social connections with others.
• Assists patients on HIV/AIDS treatment by providing support for patients and providing assistance in managing side effects or other problems
• Attends and assist in coordinating support groups, including HIV support groups.
• Ensures adherence to counseling and health education.
• Accompanies patient to supportive services appointments including but not limited to: Social Security, Welfare Office, Legal, Apartment Viewing, and HASA.
• Updates clinician on all new developments concerning patient
• Translates for Spanish speaking patients
• Orders medication, tracks prescriptions and refills.
• Maintains engagement standards in care in order to promote medication adherence.
• Other duties as assigned.

Requirements

• High school diploma required.
• One (1) year experience navigating systems for individuals with chronic illnesses (including HIV) preferred
• Experience working with homeless population
• Bilingual Spanish speaking a plus.

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.