Card Services Specialist I

Job Description

Job Description

Are you detail-oriented, organized, and passionate about delivering exceptional member service? Do you enjoy working behind the scenes to ensure smooth operations while helping members and branches resolve issues quickly and efficiently?

As a Card Services Specialist , you will play a key role in supporting NuMark Credit Union's card services and back-office operations. This position is responsible for assisting with debit and credit card processing, fraud prevention, dispute resolution, ATM settlements, digital wallet support, and other operational functions that contribute to an outstanding member experience.

What You'll Do:

• Assist with all functions of the plastic card programs, including report review, card ordering, monitoring card activity, chargebacks, disputes, and compliance-related matters.
• Assist with PSCU fraud processing, review processor reports, and complete close-out packets.
• Support prepaid LSC product activation and inventory management.
• Assist with ATM settlements, fraud notifications, and service-related issues.
• Review Tokenization reports and support Digital Wallet programs, including member notifications regarding activation of Apple Pay, Google Pay, Samsung Pay, Visa Checkout, and other digital payment solutions.
• Assist with operational functions, including mobile deposit, wire transfers, ACH origination, and special projects.
• Serve as a backup for other operational duties as needed.
• Participate actively in training, coaching, and professional development opportunities.
• Adhere to credit union policies, procedures, and security measures.
• Identify operational risks and comply with all regulatory requirements.
• Support credit union community involvement initiatives and activities.
• Manage instant issue debit card inventory, machine functionality, troubleshooting, and staff education.
• Handle return mail debit card management.
• Provide support to branch staff and members regarding back-office processing and card-related inquiries.

Qualifications:

• High School diploma or equivalent required.
• Minimum of three years of related experience, preferably within a financial institution.
• Strong understanding of teller operations and general knowledge of core banking systems preferred.
• Goal-oriented, results-driven, and motivated to achieve individual and departmental objectives.
• Strong organizational skills with the ability to complete assigned tasks accurately and on time.
• Excellent problem-solving and analytical abilities.
• Strong communication and member service skills.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office and other operational software systems.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.

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