Customer Service Representative

Do you enjoy helping people, building relationships, and being the knowledgeable, dependable voice someone can rely on? Are you comfortable answering phones, speaking with clients, and keeping things organized in a fast-paced environment? If so, you may be a great fit for our Customer Service Representative position at Full Circle Home Inspectors. In this role, you’ll be the first point of contact for clients—guiding them through the real estate inspection process, answering questions, scheduling services, and ensuring they feel informed and taken care of every step of the way. You will help coordinate inspections, communicate with clients and agents, and provide a professional, friendly experience that reflects our commitment to treating every client like family. If you take pride in your communication, enjoy staying organized, and want to be part of a supportive, team-oriented company, we encourage you to apply. Responsibilities: • Administrative duties in terms of entering orders, emailing reports to clients and agents, & crm data entry. • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints. • Answer incoming calls on product and service questions, general customer inquiries, and email customer quotes for services. • Create records of customer interactions and follow up to ensure all questions have been answered. • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed. • Keep track of customer accounts and make updates with new account information as necessary. Qualifications: • High school diploma, G.E.D., or equivalent. • Must possess exemplary interpersonal skills, communication skills, and active listening skills. • Previous work in a customer-facing position. Compensation: $30,000 - $40,000 yearly

• Administrative duties in terms of entering orders, emailing reports to clients and agents, & crm data entry. • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints. • Answer incoming calls on product and service questions, general customer inquiries, and email customer quotes for services. • Create records of customer interactions and follow up to ensure all questions have been answered. • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed. • Keep track of customer accounts and make updates with new account information as necessary.

Compensation:
$30,000-$40,000 per year